Membership Services Advisor

Canary Wharf
Greater London
Are you an articulate and proficient customer service specialist seeking a new challenge to start in March 2024?
Are you able to commute to Canary Wharf when required during the first 3 months of development?
CCP are supporting a leading professional not-for-profit, membership, organisation with the recruitment of a team of Membership Service Advisors to join their busy contact centre in March 2024.
As a Membership Service Advisor, you will be expected to provide exemplary customer service while promoting brand loyalty and upholding their outstanding reputation.
Important Information:
  • This intake of Membership Service Advisors will commence employment from 11th
  • During training, no annual leave can be taken within the first 7 weeks of employment (up to 26th April inclusive).
  • The induction training will be held between 8:30am – 4:30pm, from Monday 11th March to Friday 12th
  • Once induction training is complete, until Friday 31st May your working hours will be 9am – 5pm, Monday to Friday.
  • Following a 12-week training and probationary period, shifts will fall between 8am – 6pm, Monday to Friday.
  • Full initial training and development is in place, which is conducted on a hybrid
  • Hybrid working is an ongoing option. Office attendance will be discussed and agreed individually (with a minimum of 1 day in the office).
  • Full time home working is also an option following probation (subject to all necessary requirements being met).
Key Responsibilities (not limited to):
  • Provide an exceptional level of service in all member interactions.
  • Ensure members records are updated accurately and efficiently.
  • Conduct two-way conversations through various communication channels, regarding member’s subscriptions and inquiries.
  • Complete administration, after call work and membership correspondence accurately and efficiently.
  • Manage personal and group inboxes and complete allocated tasks.
  • Adhere to all operational processes, policies, and procedures always.
  • Take responsibility of personal KPI’s and team/department expectations.
  • Ensure retention and implementation of all provided training materials.
Core Competencies:
  • Exemplary level of customer service.
  • Communications (verbal and written) and influencing.
  • Quality and high attention to detail.
  • Teamwork and collaboration.
  • Problem solving, decision making and use of initiative.
  • Organise and prioritise a demanding workload.
  • Starting salary is £30,802 with a clear path and opportunity to professionally develop.
  • 22 days annual leave plus bank holidays, increasing with service.
  • Pension scheme.
  • Private health insurance.
  • Holiday purchase scheme.
  • Personal LinkedIn Learning licence for access to thousands of training courses.
  • Social events.
Apply today if you meet all the above requirements and would like to be considered for this exciting opportunity. For more information, please contact Tim Campion on 020 8989 7779 or
CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business. CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces.

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