Customer Operations & CX Recruitment Experts

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Delivering Service Excellence

CCP are experts in Customer Operations and CX recruitment; our network is vast, and since 2010 we've built an incredible reputation for successfully collaborating with people and delivering great service. We focus on partnering with clients and immersing ourselves in their brand when they’re searching for experienced, culturally aligned talent. 

Delivering

Our Clients

Agria
All Clear
Amazon
Big Green Egg
Blinds2go
Blockchain
Brakes
Bupa
Chums
CitySprint
Cuckoo
Doccla
Experian
Goldman Sachs
Goodlord
The Guardian
ISC2
Just Eat
Loaf
MidlandHeart
Motability
Optegra
Pay By Phone
Peloton
Purple Bricks
Riverside
Samsung
Star Insurance
Staysure
TDS
TK Maxx
Trip Advisor
Virgin Pure
Voiceability
Yopa
Agria
All Clear
Amazon
Big Green Egg
Blinds2go
Blockchain
Brakes
Bupa
Chums
CitySprint
Cuckoo
Doccla
Experian
Goldman Sachs
Goodlord
The Guardian
ISC2
Just Eat
Loaf
MidlandHeart
Motability
Optegra
Pay By Phone
Peloton
Purple Bricks
Riverside
Samsung
Star Insurance
Staysure
TDS
TK Maxx
Trip Advisor
Virgin Pure
Voiceability
Yopa

Latest Jobs

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Outbound Team Leader

Location: Lancashire
Job Type: Permanent
Salary: £30,000 (£42,000 OTE)
CCP are delighted to be partnering with a fantastic client who we have been supporting throughout 2024, a year that has seen significant growth and di

Scheduler/Workforce Planner

Location: Warwickshire
Job Type: Interim
Salary: £38,000 - £45,000
Are you an experienced Resource Planner looking for an exciting new challenge? Would you like to work with a leading homeware brand offering products

Scottish Customer Service Advisor

Location: Glasgow City
Job Type: FTC
Salary: £22,500
CCP are thrilled to once again be exclusively partnering with our fantastic client who are looking for a Scottish Customer Service Advisor to join the

Trading Since

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Client Partners

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Candidates Hired

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Five Star Reviews

Specialist Divisions

CCP are recognised, respected and valued with the Customer Operations and CX industry; this positions us perfectly to strategically support both our client partners as well as our candidate community.

Creating Positive Experiences

The candidate journey begins when you first engage with us, and your experience encompasses the entire recruitment journey thereafter. We focus on delivering positive candidate experiences, irrespective of the outcome.

Professional

Our team deliver ethical recruitment services, ensuring fairness, transparency, and respect for all candidates throughout the hiring process.

Trusted

We build long term, trusted relationships with clients, immersing ourselves in their brand and operating as an extension of their business when we partner.

Efficient

Whilst we utilise technology to enhance our proposition, it's human effort and a passion to continually exceed expectations that drives our success.

Connected

Having operated in the Customer Operations and CX industry for nearly two decades, we have access to an unrivalled network of talented professionals.

Meet The Team

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Mark Conway

Mark Conway

Managing Director
Adam Brindle

Adam Brindle

Head of Client Partnerships
Tim Campion

Tim Campion

Senior Recruitment Partner
Danielle Clarke

Danielle Clarke

Recruitment Partner
Dan Bryant

Dan Bryant

Recruitment Partner
Oakley Hodges

Oakley Hodges

Recruitment Partner
Abi Fryers

Abi Fryers

Recruitment Partner
Sian Moseley-Moon

Sian Moseley-Moon

Recruitment Partner

Are You Looking To Hire?

We can help you navigate a challenging recruitment market, utilising our unrivalled industry experience.

Customer Satisfaction

We're incredibly proud to have industry leading CSAT scores, and we regularly receive 5 star feedback on TrustPilot. Our fundamental ambition is to continually deliver exceptional service, creating positive experiences.

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Zaid Anwar, Candidate

Tim has been an absolute game-changer in my job search journey, and I genuinely can't thank him enough for his unwavering dedication and support. Right from the get-go, he was there, guiding me through every step of the process. He didn't just leave me to fend for myself; Whether it was preparing for interviews, fine-tuning my responses, or just being a constant source of motivation, he was there, cheering me on. His commitment to helping me succeed knew no bounds. Tim isn't just good at what he does; he's exceptional. He's a true asset to CCP, and it's sad to think I won't have our regular chats anymore. If you're ever in need of someone who goes above and beyond, ask for Tim at CCP!
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Emma Hooper, Candidate

CCP were amazing in helping me secure my new role. Oakley was extremely helpful and supportive, guiding me through the interview stage and provided helpful links to prepare with. I really appreciate the support.
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Aaron Winskill, Candidate

CCP were brilliant at every stage of the recruitment process. Oakley was professional, clear and concise in his description of the role, the client and their expectations. He called me for a chat and to prepare me for the interview which I found invaluable. I secured the position on the same day as the interview and I couldn't be happier. Oakley, Dan and Mark do a fantastic job at CCP. If they call you it means you're a real candidate with a great chance of securing a job. I can't say enough good things about my experience with CCP.
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Lee Burton, Candidate

CCP where a great business to work with. Danielle especially. She was there from start to finish and helped me successfully gain the new position. Thank you so much. Great telephone manner and brilliant team building skills. Thank you so much.
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Jon Andersen, Candidate

Fantastic service! Got contacted about an opportunity and after a brief chat got an interview for a suitable position within days. Now full time employed in my new role! Thank you to Oakley, easy 5 stars!
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Daniel Sloka, Candidate

Where do we start? Let’s go from the beginning. I’ve not been proactively looking for a role but came across what looked like a really exciting opportunity to advance within my career and also really put all the years of experience I have gained into something that is going to make a real difference not only to the company but for the customers it supports. Having not been through many interview process in the past I was a little hesitant to put my name in the mix for this exciting opportunity but hands down Tim spent the time and effort to not only get me to apply for the role but you have a real sense that he made sure that I was actually right for the role and the role was right for me before we even moved forward to exchanging cv’s. The power of a phone call cannot be underestimated when we live in a world of emails and instant messages. Tim was incredible. We had regular check in’s throughout the whole process and nothing was ever too much trouble for him. Whatever communication method worked for me at the time was absolutely fine and I’d always get a quick response with exactly what I needed. To end it all off I was successful in securing the role which I’m over the moon with. At every stage Tim would touch base even after the offer and contract was signed just to see how things are going. He takes a real interest in me personally as well which is a super nice touch. Can’t wait to start my new role and have no doubt I’ll be in regular contact with Tim throughout. Huge thanks to Mark as well who I also had regular contact with. The whole team have been incredible and I’m eternally grateful.
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Kwasi Missah, Client

Excellent consultative and reliable service from the folks at CCP as always, we do most of our recruitment in house, but when we really get stuck we can always rely on CCP to provide excellent candidates quickly!
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Eliot Bennett, Candidate

Would highly recommend CCP Recruitment when searching for your next opportunity. Mark and the team are communicative, professional and exceptionally hard-working.
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Nicholas Patel, Client

I have used CCP both on a personal level and as a client in filling a multitude of Customer Service roles. On both levels, it has been an absolute delight and pleasure to work with CCP who really know how to source high calibre candidates. They really take on board the requirements of what type of candidate that we were looking to hire and hit the nail on the head when the candidates come into interview. The most important and impressive things for me was the colleague onboarding journey. All the of the team but I must give a specific shout out to Dannielle really took the time to stay in contact with the candidate, offering support, keeping them engaged and made to already feel part of the team and business. I cannot highly recommend enough CCP for all personal and business recruitment needs.
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John Giddings, Client

CCP placed me in a role in 2019. It was the first time I had worked with them, and the candidate experience was strong. Clear communication throughout the process, and honest conversations about the 'fit' with other roles. Since 2022, I have used CCP to help fill temporary and permanent roles. I have been very impressed with the service as a Recruiter. They are attentive and work as a true partner as opposed to merely a supplier. They have always supplied quality candidates. This includes helping me fill challenging bi-lingual roles. Would highly recommend.
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Andy Kerrigan, Candidate

Fantastic agency! There are some good bad, and in-between recruitment agencies out there. Danielle Clarke was very supportive and genuine throughout. It is a stressful thing going for a new job, but when the consultant is friendly and helpful it does reduce the stress, thanks Danielle. And I got the job. Yesssssss!!!!!!!!!
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Tara Usman, Candidate

Dan is a fantastic asset to the CCP team. He has supported / mentored me during my redundancy and went out his way in finding the right position for me. I could not thank Dan enough, as we all know being unemployed is scary but I was in the right hands. CCP is not like any other recruiter!!
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Louise Bothamley, Candidate

I have been speaking to (Danielle) who is fantastic and has been very helpful and friendly when I have to spoke to her on the phone. Has been so informative and kept me updated with what is happening and informed myself on what to expect it has been a pleasure and positive experience speaking to Danielle.
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Rajiv Joshi, Candidate

My review and overall experience with CCP Recruitment since February 2024 has been world class. Tim Campion and myself developed a professional relationship starting in February 2024. I have worked with many recruiters and recruitment companies in my career, Tim Campion and CCP clearly stand out as the best. At all times I found Tim to be extremely professional, trustworthy, an excellent communicator and honest. I would recommend Tim and CCP very highly to anyone who wants the very best recruitment experience available. Even though my search for a new role is now over, I will be making sure that I keep in contact with CCP for any future recruitment needs I have.

Latest Insight

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Does WFM Empower Your Contact Centre?

Does WFM Empower Your Contact Centre?

Customer expectations are on the rise, and customer service is evolving to meet them. Call centres are at the front lines, tackling queries around the clock. Support agents are faced with an increasingly demanding environment. How do you keep your teams agile, motivated, and efficient? With call centre workforce management (WFM).
Attracting & Retaining Gen Z Talent

Attracting & Retaining Gen Z Talent

As promised here at CCP we want to share weekly insights into the recruitment world, whilst also giving you food for thought 💭 This weeks insight is attracting and retaining Gen Z professionals. This year we will see Gen Z (born between 1997-2012) overtake the number of Baby Boomers in the workplace. Tech-savvy Gen Z are flagged as being the most disruptive generation yet and will make the biggest changes to the workplace with their different approaches to ways of working and work/life priorities.
And The Winner Is...

And The Winner Is...

Organised by the CCMA (Call Centre Management Association), last nights UK National Contact Centre Awards (UKNCCA) was its 29th year. They are the most respected awards programme in the UK contact centre industry. The robustness of the judging process means that not only do the right individuals, teams and organisations win, but the process gives so much back to those that enter. From simply being told you’re being nominated into these prestigious awards, through to the reflection needed to put together the nomination form, to the learning and development opportunity when meeting the judges. Given all the judges are senior leaders from across the industry who have years’ of experience leading contact centre operations, their insight, questions and feedback can be an essential part of your development programme. With a clear judging criteria in place for nominations to work towards and for judges to assess against, not only are these awards credible and uphold the greatest integrity, they are designed to support individuals and teams to raise the standards of our industry.