WFMIf you fail to plan, you plan to fail.
Since 2010 we have seen a real emergence of Workforce Management functions within customer contact operations. This expert skill set adds huge value to our clients' operations, enabling them to allocate the correct resource to deliver great service to their customers at all times. Within this division we recruit to roles of all levels across Resource Planning, Capacity Planning, Demand Planning, Real-Time, Reporting, Forecasting, Scheduling and MI. As the demand for this skillset constantly increases, we're well placed to deliver the talent required due to our immediate network of WFM professionals.