Emma's a people orientated leader with strong strategic, operational and project delivery expertise. A true customer brand ambassador with an in-depth knowledge of customer service excellence. A consummate professional with a proven track record of driving successful operational, digital and organisation design changes within multi-sector customer contact centre teams. Excellent interpersonal skills and proficiency at bringing people together enable Emma to deliver strongly against key objectives.
She is a passionate and pragmatic individual who leads from the front; inspiring others with her entrepreneurial spirit taking ideas from vision to reality.