Senior Client Operations Manager

Senior Client Operations Manager
£48,000 - £50,000
Hybrid - 3 days on site (Hatfield, likely to be moving to St Albans)
 
A fast-growing, global technology business is looking for a Senior Client Operations Manager to take ownership of client onboarding and drive continuous operational improvement. This is a high-impact role where you'll shape onboarding strategy, lead a small team, and partner cross-functionally to deliver a seamless, scalable client experience.
 
The Opportunity:

You'll be the go-to leader for onboarding, ensuring new clients are integrated efficiently, consistently, and with a best-in-class experience. Alongside this, you'll identify inefficiencies, implement smarter ways of working, and lead projects that enhance operational performance across the business.
 
What You'll Be Doing:

• Own and evolve the global onboarding function - from strategy through to execution and optimisation
• Lead and develop a team responsible for delivering onboarding across markets
• Drive continuous improvement by identifying bottlenecks and implementing scalable, efficient processes
• Manage onboarding as a core operational project, ensuring timelines, quality, and client experience are consistently delivered
• Collaborate cross-functionally (Commercial, Product, Marketing, Customer Support) to streamline workflows and improve outcomes
• Track performance using data and KPIs, using insights to refine onboarding and operational processes
• Act as the key point of accountability for onboarding delivery globally
• Communicate progress, risks, and outcomes clearly to senior stakeholders
• Lead workshops and planning sessions to align teams and drive execution
• Embed best practices in project delivery and operational processes

 
What We're Looking For:

• Proven experience in project management, operations, or process improvement
• Strong track record of managing client onboarding or similar customer-facing operational processes
• Experience leading and developing teams
• Ability to drive continuous improvement and scale processes in a growing business
• Excellent stakeholder management and communication skills
• Data-driven mindset with experience using metrics and KPIs to inform decisions
• Comfortable working across multiple teams in a fast-paced, global environment
• Familiarity with tools such as Asana, Jira, Monday.com, or similar
• Certifications such as PRINCE2 or Lean Six Sigma are a plus

 
Why Apply:

• Take ownership of a critical, high-visibility function
• Influence how onboarding is delivered globally at scale
• Work in a collaborative, cross-functional environment
• Play a key role in driving operational excellence and business growth

 
If you're passionate about creating exceptional onboarding experiences and continuously improving how businesses operate, this is a fantastic opportunity to make a real impact.