Customer Service & Claims Advisor

Customer Service & Claims Advisors

Salary: £30,000
Location: Milton Keynes – Hybrid Working
Bonus: £120 p/month for hitting target | £250 p/month for exceeding target
Working Pattern: Fully on-site for the first week, then hybrid (3 days office / 2 days home)
Hours: 09:00 – 17:30, Monday to Friday

Important information before applying:
On-site interviews: Tuesday 10th November, with available slots at 10am, 12pm or 2pm. You must be available to attend one of these interview times. Unfortunately, if you cannot attend, we won't be able to progress your application.

Start dates: You must be available to start on either 7th December or 14th December.

About the opportunity

Are you passionate about helping people, solving problems and delivering a great customer experience?

We're recruiting for a growing business within the rental and financial services sector, offering an alternative to traditional rental deposits and helping make moving home simpler and more affordable.

They're looking for Customer Service and Claims Advisors to join their operations team, supporting tenants, landlords and letting agents. Whether you're helping customers with queries or investigating end-of-tenancy claims, you'll play an important role in ensuring every case is handled fairly, efficiently and professionally.

This is a great opportunity to join a business that's doing things differently, with opportunities to develop your skills and grow within the wider operations team.

What you'll be doing

• Handling customer enquiries by phone and email, supporting tenants, landlords and letting agents.
• Managing end-of-tenancy claims involving property damage, rent arrears and outstanding charges.
• Reviewing evidence, photographs, tenancy agreements and supporting documentation to make informed decisions.
• Investigating queries and disputes, working towards fair and practical resolutions.
• Speaking directly with customers to explain decisions, manage expectations and resolve concerns.
• Handling challenging conversations with empathy, confidence and professionalism.
• Taking ownership of your workload, managing cases efficiently and maintaining accurate records.
• Working towards performance targets while maintaining high standards of customer service and quality.
• Collaborating with colleagues across customer support and claims to ensure customers receive clear, consistent advice.

What we're looking for

• Previous experience in customer service, claims, complaints, insurance, property or a similar customer-facing role.
• Confident telephone communication skills and the ability to build rapport with different people.
• A calm, empathetic and resilient approach when dealing with challenging conversations.
• Strong attention to detail and the ability to review information carefully.
• Excellent problem-solving skills and a fair, considered approach to decision-making.
• Someone who takes ownership, manages their time effectively and enjoys working towards targets.

Experience in property, lettings, insurance or claims would be beneficial, particularly for the claims-focused position. However, a strong customer service background and the right attitude are equally important for the customer service role.

What's on offer?

• Hybrid working, based in Milton Keynes.
• Up to 30 days' annual leave, plus bank holidays.
• Your birthday off.
• Company pension and life insurance.
• Access to mental health, leadership and life coaching.
• Monthly performance bonuses for the claims role.
• Opportunities to develop your skills and progress into senior claims, leadership or wider operations roles.

Interested?

If you enjoy helping people, solving problems and delivering fair outcomes, we'd love to hear from you!

Please ensure you can attend one of the specified interview slots and are available for one of the December start dates before applying.

IND/GEN