Customer Service Advisor

Customer Service Advisor

Aylesbury - Hybrid – 1 day in the office (Wednesday)
£27,500 per annum
Start date: 23rd November 2026.

Important: The successful candidate must be available to attend a mandatory two-week induction at the Aylesbury office.

Are you an experienced Customer Service Advisor looking for your next move? Do you enjoy helping people, resolving queries and making sure customers receive the support they need?

We’re looking for a confident and customer-focused individual to join an established team in a busy customer service environment. If you have previous contact centre experience and enjoy building rapport, solving problems and getting things right first time, this could be a great next step.

The Role

As a Customer Service Advisor, you’ll be helping customers with a variety of enquiries and ensuring they receive clear, helpful and accurate information.

Your day-to-day responsibilities will include:

• Handling customer enquiries by telephone and through digital channels.
• Helping with account queries, payments, policy information and questions about the claims process.
• Updating customer records and ensuring information is recorded accurately.
• Explaining information clearly and helping customers understand their options.
• Recognising when an issue needs further investigation and escalating it appropriately.
• Completing administration and keeping on top of daily workloads.
• Working closely with colleagues and team leaders to maintain a high standard of service.
• Developing your knowledge of products, processes and systems.

What We’re Looking For

Previous contact centre experience is essential. You’ll be comfortable speaking to customers, managing different types of enquiries and working in a role where service standards and accuracy matter.

You’ll also bring:

• Confident communication skills, both written and verbal.
• A friendly, patient and professional approach.
• Strong organisation and attention to detail.
• The ability to work across multiple systems.
• The confidence to manage competing priorities in a fast-paced environment.
• Experience working towards targets, KPIs or service levels.
• A positive attitude and willingness to learn.
• Experience in insurance or financial services would be beneficial, but it isn’t essential.

Salary, Hours & Working Arrangements
 

• Salary: £27,500 per annum.
• Hours: 36 hours per week.
• Shifts: Rotating shifts between 9am and 6pm, typically 9am–5pm or 10am–6pm.
• Saturday working: One in four Saturdays, 9am–1pm, with time back during the same week.
• Location: Hybrid, with one day per week in the Aylesbury office every Wednesday.

For exceptional candidates living further afield, a fully remote arrangement may also be considered. This would be assessed on an individual basis and is dependent on relevant experience and suitability for the role.

Please note: All successful applicants, including those considered for remote working, must attend a mandatory two-week induction at the Aylesbury office. For remote candidates travelling from further afield, accommodation and food costs will be covered during the induction.
 
Start date: 23rd November 2026.

If you have previous contact centre experience and are ready for a new challenge, we’d love to hear from you!
  
Apply today to find out more.
 
IND/GEN