Customer Service Advisor

Customer Service Advisor
  
Aylesbury (Hybrid – every Wednesday in the office) / Remote for insurance-experienced candidates / £27,500 per annum
  
IMPORTANT: All successful applicants must attend a mandatory two-week induction at the Aylesbury office. For remote candidates travelling from further afield, accommodation and food costs will be covered during the induction.
  
Start date: 23rd November 2026
  
Are you an experienced Customer Service Advisor looking for your next opportunity? Do you enjoy helping customers, resolving queries and delivering a great customer experience?
  
We’re recruiting for a Customer Service Advisor to join a growing team within the insurance sector. This is a great opportunity for someone with previous contact centre experience who takes pride in providing a professional, empathetic and reliable service.
  
The Role
  
You’ll support customers with a range of policy, payment, claims-process and account-related enquiries, providing clear and accurate information while ensuring every customer receives a positive experience.
  
Your responsibilities will include:

• Handling customer enquiries over the telephone and through digital channels, including email and live chat.
• Supporting customers with policy queries, payments, claims processes and general account administration.
• Maintaining accurate customer records and updating internal systems.
• Explaining policy information, terms and processes clearly.
• Identifying and escalating complaints or complex queries where appropriate.
• Completing administrative tasks accurately and within agreed service levels.
• Working collaboratively with colleagues and team leaders to maintain high service standards.
• Keeping up to date with products, policies and internal procedures.

About You
  
Previous contact centre experience is essential. We’re looking for someone who communicates confidently, enjoys helping customers and can remain calm and professional in a busy environment.
  
You’ll ideally have:

• Strong verbal and written communication skills.
• A customer-focused and empathetic approach.
• Good organisational skills and attention to detail.
• The ability to work across multiple systems and manage competing priorities.
• Experience working towards service levels, KPIs or performance targets.
• A positive attitude, willingness to learn and a flexible approach to work.

Insurance or financial services experience would be an advantage for hybrid applicants. For candidates seeking fully remote working, previous experience within the insurance industry is essential.

Salary, Hours & Working Arrangements

• Salary: £27,500 per annum.
• Hours: 36 hours per week.
• Shift pattern: Rotating shifts between 9am and 6pm, typically 9am–5pm or 10am–6pm.
• Saturday working: One in four Saturdays, 9am–1pm, with time back during the same week.
• Hybrid working: One day per week in the Aylesbury office, every Wednesday, with the remainder working from home.
• Remote working: May be considered for suitable candidates living further afield who have previous insurance industry experience.

Apply today to find out more.

IND/GEN