Head of Sales




Candidate Information

CCP are currently representing a fantastic candidate that is seeking a new opportunity. 

  • Recruited & led the Customer Service team which offers outstanding customer service by consistently achieving quality scores of 97% or above.
  • Implementation of Six Sigma (Lean) to the Customer Contact Centre along with Business Impact.
  • Analysis (BIA), User Requirement Analysis & Key Risk Indicator (KRI).
  • Manage daily/ weekly and monthly KPI’s and SLA’s (PCA - percentage of calls answered) for major partners such as Nationwide, Santander, Tesco and Northern Rock.
  • Managed FTE of 60+ staff made up of Team Managers, Team Leaders, Customer Service Agents, Business Account Handlers, Administrators, Team Coaches, Quality Auditors, Trainers and Disputes Case Handlers.
  • Office and remote based.

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Head of Sales

Innovative and strategic problem-solver with a proven ability to connect the dots and anticipate future trends. Experienced in identifying patterns and navigating complex challenges. Bringing a diverse background and empathetic cultural understanding to offer unique perspectives. Adept at seeing the big picture and devising innovative solutions, excelling as a builder, strategist, and critical thinker. Their strength lies in delivering value through insightful analysis and decisive action.

Director / Head of Contact Centre Operations

£80,000 - £100,000
A seasoned senior level leader in the contact centre industry with over 30 years’ experience, this professional brings a wealth of knowledge in operations, business strategy and leveraging BPO for organizational growth and efficiency. Their strong track record of delivering seamless best-in-class services has been achieved across the UK and internationally, within complex, niche, evolving, and highly entrepreneurial environments. Working significantly within private and public sectors, on both the supplier and client sides, also affords them essential insight when handling commercial and contractual elements of the business.

Global Head of CX & Client Relations

£75,000 - £100,000
Strategic, innovative, commercially astute and change focused professional with a successful track record spanning over two decades within the luxury sector.

Head of Operations

Results-oriented senior customer service leader with a proven track record of managing up to 1000FTE, specializing in centralising service operations across retail, financial services, and healthcare. Demonstrates strong business acumen, strategic thinking, and the ability to thrive in a fast-paced, high-pressure environment.