CX Director

Salary/Rate:£100,000 - £120,000
Division:Customer Operations



Candidate Information

CCP are currently representing a fantastic candidate that is seeking a new opportunity. 

  • Highly accomplished director with over 25 years of diverse experience maximising high-volume operations across a wide range of industries, including retail, travel, finance, BPO, and telecoms.
  • Sets the strategic vision for future growth and customer excellence, driving long-term revenue growth up to £20M.
  • Delivers the highest levels of CX across various channels including Customer Service, Ecom, and IT Service Desk.
  • Expertise in generating innovative solutions to influence future customer value and resolve complex business problems.

More Talent

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Head of Sales

Innovative and strategic problem-solver with a proven ability to connect the dots and anticipate future trends. Experienced in identifying patterns and navigating complex challenges. Bringing a diverse background and empathetic cultural understanding to offer unique perspectives. Adept at seeing the big picture and devising innovative solutions, excelling as a builder, strategist, and critical thinker. Their strength lies in delivering value through insightful analysis and decisive action.

Director / Head of Contact Centre Operations

£80,000 - £100,000
A seasoned senior level leader in the contact centre industry with over 30 years’ experience, this professional brings a wealth of knowledge in operations, business strategy and leveraging BPO for organizational growth and efficiency. Their strong track record of delivering seamless best-in-class services has been achieved across the UK and internationally, within complex, niche, evolving, and highly entrepreneurial environments. Working significantly within private and public sectors, on both the supplier and client sides, also affords them essential insight when handling commercial and contractual elements of the business.

Global Head of CX & Client Relations

£75,000 - £100,000
Strategic, innovative, commercially astute and change focused professional with a successful track record spanning over two decades within the luxury sector.

Head of Operations

Results-oriented senior customer service leader with a proven track record of managing up to 1000FTE, specializing in centralising service operations across retail, financial services, and healthcare. Demonstrates strong business acumen, strategic thinking, and the ability to thrive in a fast-paced, high-pressure environment.