Role: Client Care Advisor
Location: Bristol (Aztec West)
Annual Salary: £28,000 - £30,000 (DOE) + Monthly Bonus
Hours: Monday to Friday, 8am to 6pm + 1 in 6 Saturdays
Logistics: Office-Based
  
CCP are supporting a fantastic private healthcare organisation in Bristol (Aztec West). Our client has opened a brand-new patient services contact centre and we’re helping them to recruit a Client Care Advisor to answer inbound calls from new patients, as well as make outbound calls to new patients that have requested further information on products and services.
   
Essential:

✅ We’re looking for people that have existing experience working in an inbound and/or outbound telephone-based role
✅ We’re looking for people that are customer obsessed, going above and beyond to deliver outstanding customer experiences
✅ We’re looking for people that are IT competent, comfortable using a CRM system, as well as basic Microsoft applications
✅ We’re looking for people that can demonstrate emotional intelligence, showing empathy during sensitive customer conversations
✅ We’re looking for people who can thrive in a target driven environment, where service is at the heart of everything you do
  
Role & Responsibilities:

✅ Take inbound calls from new patients registering their interest in products and services
✅ Make outbound calls to new patients who have requested a call to discuss products and services
✅ Ensure customers are treated with care and respect, answering their questions with sensitivity and empathy
✅ Qualify patients to ensure viability for treatments available that suit their requirements
✅ Book specialist consultation appointments for new, qualified patients, taking payments by phone
✅ Manage new patient onboarding, completing administration and compliance tasks with care and attention
✅ Deliver outstanding service levels consistently, working in a team focused environment 
 
Important:

✅ New employees will be subject to a DBS check, prior to commencing employment
✅ New employees will not be able to take annual leave in the first 6 weeks during onboarding and training
✅ The core operating hours are scheduled to be 8:00am to6:00pm, Monday to Friday + 1 in 6 Saturdays. As this is a new operation, the hours are subject to change as the business may explore alternatives, which may include evenings.
  
Application Process:
  
This project is being managed by Dan Bryant and Danielle Clarke at CCP. If you’re interested in being considered for this great new Client Care Advisor opportunity, please click apply and we’ll aim to respond to your application within 72 hours.