Location: Milton Keynes
Salary: £28,000 – £30,000 (DOE)
Bonus: £120 p/month for hitting target | £250 p/month for exceeding target
Working Pattern: Fully on-site for the first week, then hybrid (3 days office / 2 days home)
Hours: 09:00 – 17:30, Monday to Friday
  
Key Dates

• Interview Day: Thursday 16th April (on-site – must be available)
• Decision Date: Friday 17th April
• Start Date: Monday 18th May

  CCP are partnering with a growing Fintech organisation seeking customer-focused individuals who are passionate about delivering exceptional service. This is a fantastic opportunity to join an innovative business where your contribution will genuinely make an impact.
  
Alongside a competitive salary and bonus structure, the business offers clear career progression opportunities, ongoing development, and regular salary reviews to support your long-term growth.
  
As a Customer Service & Claims Advisor, you’ll play a key role in the customer journey - managing enquiries, handling claims, and ensuring every interaction is delivered with professionalism, empathy, and efficiency.
  
Key Responsibilities

• Deliver outstanding customer service across all interactions
• Manage customer claims from initial enquiry through to resolution
• Handle queries with empathy, accuracy, and efficiency
• Build rapport with customers to achieve positive outcomes
• Maintain high attention to detail when processing information

What We’re Looking For

• Proven experience in a customer service role
• Strong resilience and ability to thrive in a fast-paced environment
• Excellent influencing and communication skills
• High attention to detail
• A genuine passion for helping customers

Benefits

• Monthly bonus: £120 for hitting targets, £250 for exceeding targets
• Clear career progression pathways and internal opportunities
• Ongoing training and development to support career growth
• Annual salary review
• 25 days annual leave + bank holidays (increasing by 1 day per year of service)
• Incentive trips abroad for top performers
• Life insurance
• Company pension scheme
• Referral and wellness programmes

If you’re looking to join a forward-thinking company where customer experience is a priority, and where you can develop your career and progress long-term, we’d love to hear from you.
  
This role is being managed by Dan Bryant & Danielle Clarke at CCP. If you have the relevant experience and would like to be considered, please apply online. CCP aims to respond to all applications within 72 hours.