And The Winner Is...


Organised by the CCMA (Call Centre Management Association), last nights UK National Contact Centre Awards (UKNCCA) was its 29th year.

The robustness of the judging process means that not only do the right individuals, teams and organisations win, but the process gives so much back to those that enter. From simply being told you’re being nominated into these prestigious awards, through to the reflection needed to put together the nomination form, to the learning and development opportunity when meeting the judges.

Given all the judges are senior leaders from across the industry who have years’ of experience leading contact centre operations, their insight, questions and feedback can be an essential part of your development programme. With a clear judging criteria in place for nominations to work towards and for judges to assess against, not only are these awards credible and uphold the greatest integrity, they are designed to support individuals and teams to raise the standards of our industry.

Congratulations from the team at CCP to all those involved in this years awards; you are all a brilliant representation of what makes our industry so fantastic.

The Winners

Contact Centre Support Manager of the Year
Paul Orrell @ Liberata

Trainer of the Year
Rachael Thompson @ Newcastle Strategic Solutions

Learning Manager of the Year
Kizzy Tate @ Newcastle Strategic Solutions

Resource Planning Manager of the Year
Steven Miller @ Benenden Health

Complaints Manager of the Year
Hayley Nicolls @ TUI

Quality Manager of the Year
Zoe Brocklehurst @ Likewize

Change Maker
Simon White @ PPLPRS

Customer Champion
Victoria Harrhy @ Welsh Water

Rising Star Team Manager of the Year
Phillip Owens @ Novuna

Service Team Manager of the Year
Craig Johnston @ Sage

Sales Team Manager of the Year
Jonny Horrocks @ Sage

Outsourced Team Manager of the Year
Stephanie Clements @ Ascensos

Significant Contributor in a Small Contact Centre
Rosie Thomas @ Barclaycard

Significant Contributor in a Large Contact Centre
Emily Barrertt @ The AA