Head of Customer Operations
Salary/Rate:£50,000 - £60,000
Type:Permanent
Location:Nottinghamshire
Division:Customer Operations
Ref:TalentPool-0004
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Recruiter
Candidate Information
CCP are currently representing a fantastic candidate that is seeking a new opportunity.
Highlights
- I am a highly adaptable individual with a successful history in Contact Centre Management, both with in house and outsource environments.
- Working in several industry’s for over 20 years, my experience covers first contact customer service, supportive analytical, team leader and operational leadership level roles, which empowers me to put myself in the position of others when making decisions.
- I excel in matters of long-term strategical planning for processes and staff development, backed up by desire to stress test data provided for accuracy.
- My proudest achievements are associated to people development, whether this has resulted in staff retention as an improvement in ways of working, helping individuals achieve internal promotions or allowing flexibility for high achievers to obtain an increase in their work life balance.
- With an Operational Excellence mindset, in most of my roles I have built strong working connections with HR, Training, IT, Compliance, Marketing and Logistics, so I bring with me a good understanding of all the core principles needed to run a department successfully, ensuring a collaborative and inclusive environment is driven.
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Head of Customer Operations
£50,000 - £60,000
I am a highly adaptable individual with a successful history in Contact Centre Management, both with in house and outsource environments. Working in several industries for over 20 years, my experience covers first contact customer service, supportive analytical, team leader and operational leadership level roles, which empowers me to put myself in the position of others when making decisions.