CX Insights / Principal Consultant
Salary/Rate:£110,000
Type:Permanent
Location:London
Division:Customer Experience
Ref:10232036
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Recruiter
Candidate Information
CCP are currently representing a fantastic candidate that is seeking a new opportunity.
Highlights
A trusted customer insights advisor, helping clients to retain and grow the scale and profitability of their customer base.
Focuses on key, commercial priorities such as customer acquisition, retention and account growth while also keeping a close eye on operational efficiency.
An experienced customer insights professional (Certified MRS and CCXP), well-versed in multiple approaches to integrally support organisational improvement. Used to working in multi-national and large scale businesses. A proven and trusted senior consultant, thriving in cross-team environments and at executive level, working to drive positive change.
More Talent
CX Insights / Principal Consultant
£110,000
A trusted customer insights advisor, helping clients to retain and grow the scale and profitability of their
customer base.
Focuses on key, commercial priorities such as customer acquisition, retention and account growth while
also keeping a close eye on operational efficiency.
An experienced customer insights professional (Certified MRS and CCXP), well-versed in multiple
approaches to integrally support organisational improvement. Used to working in multi-national and large
scale businesses. A proven and trusted senior consultant, thriving in cross-team environments and at
executive level, working to drive positive change.
Your bio needs to be 2-3 paragraphs about who you
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performance and customer satisfaction. Having vast experience in numerous methodologies and
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understandable and actionable insights.
With a career based around building relationships, developing teams, and leading innovative ways of
working, and vast experience of translating skills and practices across many disparate functions.
Customer Experience Director
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Head of Customer Service & CX
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An experienced Director Customer Service & Customer Experience.
Worked across multi / omni-channel with extensive success in setup, transformation and project management.
Excellent communication and interpersonal skills.
A passion for managing and developing people.
A secret geek who loves all things CS tech.
Has implemented multiple Customer Experience / CRM tools.