Recruiting talent is becoming increasingly challenging; having a candidate attraction strategy is paramount to the long term success of your business.

Attracting top tier talent requires a pro-active approach to recruitment. CCP fully exhaust all available resources, utilising our 18+ years industry experience. We operate as an extension of our clients business, immersing ourselves in their brand, enabling us to attract and engage experienced, relevant, and culturally aligned talent. In addition, CCP offer consultancy services to support clients with their employee engagement strategy to help reduce attrition.

Talent Pool

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Head of Customer Service

German speaker with a native fluency. Seasoned leader in Customer Service and Operations, showcasing a proven track record within the consumer goods industry. Deeply immersed in e-commerce and wholesale realms. Proficiency lies in Operations and Account Management, underscored by a commitment to enhancing processes and nurturing talent.

Head of Sales

Innovative and strategic problem-solver with a proven ability to connect the dots and anticipate future trends. Experienced in identifying patterns and navigating complex challenges. Bringing a diverse background and empathetic cultural understanding to offer unique perspectives. Adept at seeing the big picture and devising innovative solutions, excelling as a builder, strategist, and critical thinker. Their strength lies in delivering value through insightful analysis and decisive action.

Director / Head of Contact Centre Operations

£80,000 - £100,000
A seasoned senior level leader in the contact centre industry with over 30 years’ experience, this professional brings a wealth of knowledge in operations, business strategy and leveraging BPO for organizational growth and efficiency. Their strong track record of delivering seamless best-in-class services has been achieved across the UK and internationally, within complex, niche, evolving, and highly entrepreneurial environments. Working significantly within private and public sectors, on both the supplier and client sides, also affords them essential insight when handling commercial and contractual elements of the business.

Head of Customer Service

Authentic and customer centric leader with over 20 years of proven experience in creating and developing contact centre teams to maximise performance and provide a high-quality, cost-effective service provision. Possesses the ability to define a compelling vision and strategy based on customer advocacy and team empowerment, translating it into an agile roadmap of deliverables. Demonstrates strong change delivery expertise by inspiring and collaborating through natural enthusiasm and energy to achieve well- considered outcomes. Highly skilled in leading and delivering projects to very high standards, using a methodical and logical approach to scope, plan, and execute. Acts as a role model for change, identifying and pre-empting issues - working with relevant cross-functional stakeholders to overcome blockers and achieve agreed resolutions. Credible and personable leader, skilled in creating authentic and trusting relationships, with the ability to influence at all levels. Passionate about training and knowledge management to empower others through learning, with extensive experience in supporting individuals and teams to reach their full potential.

Latest Insight

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Does WFM Empower Your Contact Centre?

Customer expectations are on the rise, and customer service is evolving to meet them. Call centres are at the front lines, tackling queries around the clock. Support agents are faced with an increasingly demanding environment. How do you keep your teams agile, motivated, and efficient? With call centre workforce management (WFM).

Attracting & Retaining Gen Z Talent

As promised here at CCP we want to share weekly insights into the recruitment world, whilst also giving you food for thought 💭 This weeks insight is attracting and retaining Gen Z professionals. This year we will see Gen Z (born between 1997-2012) overtake the number of Baby Boomers in the workplace. Tech-savvy Gen Z are flagged as being the most disruptive generation yet and will make the biggest changes to the workplace with their different approaches to ways of working and work/life priorities.

And The Winner Is...

Organised by the CCMA (Call Centre Management Association), last nights UK National Contact Centre Awards (UKNCCA) was its 29th year. They are the most respected awards programme in the UK contact centre industry. The robustness of the judging process means that not only do the right individuals, teams and organisations win, but the process gives so much back to those that enter. From simply being told you’re being nominated into these prestigious awards, through to the reflection needed to put together the nomination form, to the learning and development opportunity when meeting the judges. Given all the judges are senior leaders from across the industry who have years’ of experience leading contact centre operations, their insight, questions and feedback can be an essential part of your development programme. With a clear judging criteria in place for nominations to work towards and for judges to assess against, not only are these awards credible and uphold the greatest integrity, they are designed to support individuals and teams to raise the standards of our industry.