Talent Pool
CCP have 25,000 registered candidates, plus access to a wider network of over 50,000 industry professionals.
We build long term relationships with our candidates, maintaining regular contact. Our Talent Pool promotes a selection of candidate profiles that our clients can view on our website. If you'd like your profile to feature, please contact the team.
Profiles Found: 20 Result(s)
Head of Customer Service
£70,000LondonCustomer OperationsPermanent
German speaker with a native fluency. Seasoned leader in Customer Service and Operations, showcasing a proven track record within the consumer goods industry. Deeply immersed in e-commerce and wholesale realms. Proficiency lies in Operations and Account Management, underscored by a commitment to enhancing processes and nurturing talent.
Head of Sales
£65,000OxfordshireSalesPermanent
Innovative and strategic problem-solver with a proven ability to connect the dots and anticipate future trends. Experienced in identifying patterns and navigating complex challenges. Bringing a diverse background and empathetic cultural understanding to offer unique perspectives. Adept at seeing the big picture and devising innovative solutions, excelling as a builder, strategist, and critical thinker. Their strength lies in delivering value through insightful analysis and decisive action.
Head of Customer Service
£60,000BerkshireCustomer OperationsPermanent
Authentic and customer centric leader with over 20 years of proven experience in creating and developing contact centre teams to maximise performance and provide a high-quality, cost-effective service provision.
Possesses the ability to define a compelling vision and strategy based on customer advocacy and team empowerment, translating it into an agile roadmap of deliverables. Demonstrates strong change delivery expertise by inspiring and collaborating through natural enthusiasm and energy to achieve well- considered outcomes.
Highly skilled in leading and delivering projects to very high standards, using a methodical and logical approach to scope, plan, and execute. Acts as a role model for change, identifying and pre-empting issues - working with relevant cross-functional stakeholders to overcome blockers and achieve agreed resolutions.
Credible and personable leader, skilled in creating authentic and trusting relationships, with the ability to influence at all levels. Passionate about training and knowledge management to empower others through learning, with extensive experience in supporting individuals and teams to reach their full potential.
Head of Customer Experience
£70,000HampshireCustomer ExperiencePermanent
An inspirational and innovative customer experience senior leader with a strong track record of
transforming service operations and driving customer success. Leading by example to develop crossfunctional
teams, creating an empowered environment where individuals and teams can thrive and shine.
Adept at using data and feedback to inform strategy and deliver continual service improvements.
Achievements include CSAT of 97% for service and 93% for training, reductions of 90% in compensation
payments and 60% in installation failure rate.
Passionately committed to achieving the best outcomes for both customers and the workforce by
fostering a collaborative and customer-centric culture, aligning business, customer and industry goals and
objectives.
Customer Service / Operations Manager
£48,000LondonCustomer OperationsPermanent
Customer-focused professional with progressive experience within financial and Pharmaceutical services
industry. Proven success in increasing customer satisfaction and retention rate by managing escalation
queries according to company policies and process. Skilled in identifying high-potential risk factors
through implementation of analytical approaches and appropriate measures. Instrumental in leading and
mentoring cross-functional teams by applying pro-active leadership approaches to hit essential targets.
CX Insights / Principal Consultant
£110,000LondonCustomer ExperiencePermanent
A trusted customer insights advisor, helping clients to retain and grow the scale and profitability of their
customer base.
Focuses on key, commercial priorities such as customer acquisition, retention and account growth while
also keeping a close eye on operational efficiency.
An experienced customer insights professional (Certified MRS and CCXP), well-versed in multiple
approaches to integrally support organisational improvement. Used to working in multi-national and large
scale businesses. A proven and trusted senior consultant, thriving in cross-team environments and at
executive level, working to drive positive change.
Your bio needs to be 2-3 paragraphs about who you
Head of Workforce Planning
£90,000North YorkshireWFMPermanent
A Resource / Workforce Planning professional with over 25 years experience in multiple sectors, and in
numerous capacities, most recently working as a consultant / contractor on a number of high-profile
projects for large corporate clients. Previous permanent positions have been at a senior level.
Specialising in developing strategies based on complex information, to develop and improve operational
performance and customer satisfaction. Having vast experience in numerous methodologies and
technologies for analytics and forecasting, and able to distil complex and varied data to easily
understandable and actionable insights.
With a career based around building relationships, developing teams, and leading innovative ways of
working, and vast experience of translating skills and practices across many disparate functions.
Customer Experience Director
£120,000 - £150,000LondonCustomer ExperiencePermanent
Senior leader leveraging a wealth of experience in customer experience and business transformation across multiple industries on a local, national, and international scale. From creating business strategies to coaching frontline team members, this individual is an expert in joining the dots across business activities to bring about positive commercially-astute change.