Senior Client Operations Manager
£48,000 - £50,000
Hybrid - 3 days on site (Hatfield)
 
A fast-growing, global technology business is looking for a Senior Client Operations Manager to take ownership of client onboarding and drive continuous operational improvement. This is a high-impact role where you'll shape onboarding strategy, lead a small team, and partner cross-functionally to deliver a seamless, scalable client experience.
 
The Opportunity

You'll be the go-to leader for onboarding, ensuring new clients are integrated efficiently, consistently, and with a best-in-class experience. Alongside this, you'll identify inefficiencies, implement smarter ways of working, and lead projects that enhance operational performance across the business.
 
What You'll Be Doing:

• Own and evolve the global onboarding function - from strategy through to execution and optimisation
• Lead and develop a team responsible for delivering onboarding across markets
• Drive continuous improvement by identifying bottlenecks and implementing scalable, efficient processes
• Manage onboarding as a core operational project, ensuring timelines, quality, and client experience are consistently delivered
• Collaborate cross-functionally (Commercial, Product, Marketing, Customer Support) to streamline workflows and improve outcomes
• Track performance using data and KPIs, using insights to refine onboarding and operational processes
• Act as the key point of accountability for onboarding delivery globally
• Communicate progress, risks, and outcomes clearly to senior stakeholders
• Lead workshops and planning sessions to align teams and drive execution
• Embed best practices in project delivery and operational processes

 
What We're Looking For:

• Proven experience in project management, operations, or process improvement
• Strong track record of managing client onboarding or similar customer-facing operational processes
• Experience leading and developing teams
• Ability to drive continuous improvement and scale processes in a growing business
• Excellent stakeholder management and communication skills
• Data-driven mindset with experience using metrics and KPIs to inform decisions
• Comfortable working across multiple teams in a fast-paced, global environment
• Familiarity with tools such as Asana, Jira, Monday.com, or similar
• Certifications such as PRINCE2 or Lean Six Sigma are a plus

 
Why Apply:

• Take ownership of a critical, high-visibility function
• Influence how onboarding is delivered globally at scale
• Work in a collaborative, cross-functional environment
• Play a key role in driving operational excellence and business growth

 
If you're passionate about creating exceptional onboarding experiences and continuously improving how businesses operate, this is a fantastic opportunity to make a real impact.

CCP are proud to support many of the world's best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, suitable candidates will be contacted in due course. Contact Tim Campion on 0208 989 7779 (Monday to Friday, 9am - 5:30pm) or email tim@ccprecruitment.com for more information.