Sales Team Leader

Sales Team Leader

Salary: £35,000 basic + Bonus & Commission (Realistic OTE up to £49,000)
Location: Fully Remote - UK
Job Type: Permanent, Full Time
Sector: B2C Contact Centre
Team: 8-12 Advisors

The Opportunity
We’re recruiting for an experienced Sales Team Leader to join a growing B2C contact centre division, leading a team of 8-12 Advisors based in South Africa.

This is a fantastic opportunity for an experienced Contact Centre Sales Team Leader with a strong background in sales, telesales or outbound customer contact. You’ll be responsible for coaching and developing your team, analysing performance and driving commercial results in a high-volume environment.

As a Sales Team Leader, you’ll play a key role in creating a high-performing, accountable and engaged team, helping Advisors consistently achieve their targets.

What’s In It For You?

• £35,000 basic salary
• Bonus & commission with realistic earnings of up to £49,000
• Fully remote - work anywhere in the UK
• Annual company trip to South Africa
• Join a growing B2C division
• Genuine opportunities for career development
• Supportive, high-performing working environment

The Role
As Sales Team Leader, you’ll lead a team of 8-12 B2C Contact Centre Advisors working in a high-volume outbound environment.

You’ll combine sales coaching, performance management and data analysis to identify opportunities, improve performance and ensure your team consistently delivers against its targets.

You’ll also work closely with stakeholders across the business and play an important role in maintaining engagement, accountability and performance across your remote team.

Key Responsibilities

• Lead, motivate and develop a team of 8-12 B2C Contact Centre Advisors
• Drive sales, quality and productivity performance against agreed KPIs
• Deliver regular 1-2-1s, coaching and performance reviews
• Analyse performance data to identify trends, challenges and opportunities
• Create targeted coaching and performance improvement plans
• Monitor outbound activity, productivity and sales performance
• Manage engagement, attendance and accountability across the team
• Work closely with internal stakeholders to improve processes and results
• Support onboarding and development of new Advisors
• Identify and implement opportunities to improve team performance

About You
We’re looking for an experienced Sales Team Leader who understands the demands of a high-volume contact centre environment.

You’ll ideally have:  

• Proven Team Leader experience within a contact centre environment
• Experience managing sales, telesales or outbound contact centre teams
• Experience managing high-volume outbound activity, ideally 200+ calls per day
• A proven track record of coaching Advisors and improving performance
• Strong performance management and coaching skills
• Experience analysing performance data and using it to drive results
• Excellent stakeholder management and communication skills
• Experience leading or managing remote teams
• A commercially focused and proactive approach to leadership
• The confidence to coach, challenge and hold people accountable

Sales contact centre leadership experience is essential. We’re particularly interested in candidates who have managed high-volume, outbound or sales-focused contact centre teams.

Ready For Your Next Challenge?

If you’re an experienced Sales Team Leader looking for a fully remote opportunity where you can lead a high-performing B2C contact centre team, develop people and drive commercial results, we’d love to hear from you.

Apply today to find out more!

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