Sales Support Ticketing Executive - Travel Industry
Hybrid - 3 days in the Holborn office
£28,000 - £33,000

On behalf of a market leading tour operator, we are supporting the recruitment of a Sales Support Executive/Ticketer to join a highly dynamic, growing, and successful operation on a hybrid basis. Previous experience within a travel operations support team is crucial, along with sufficient use and understanding of Galileo GDS system.

Are you a passionate and positive Sales Support Executive with extensive knowledge of the travel industry?
Are you familiar with Galileo GDS and international fare and airline rules?

This is a hybrid working opportunity (3 days onsite at their Holborn office) with shift patterns falling between 9am and 6:30pm, Monday to Friday. The successful candidate will be required to work every third Saturday between 10am - 4pm (given back in lieu).

The successful Sales Support Ticketing Executive will:

• Book and ticket both international and domestic flights using Galileo GDS system.
• Effectively manage schedule changes, cancellations, re-issues and refunds within deadlines whilst ensuring minimal penalties to the business.
• Demonstrate excellent knowledge of fare rules, airline policies and company terms.
• Book ground elements on request via various platforms (including hotels, cruise, rail, ferries, car hire, motorhome, excursions and transfers).
• Handle general enquiries from both internal teams and external customers.
• Demonstrate a customer-centric approach and proactive communication via phone and email.
• Collaborate with internal departments to ensure a consistent and streamlined service.
• Stay updated on airline and supplier policy changes, industry regulations, and travel technology tools. 

Expertise, Skills, and Experience:

• Previous experience within travel operations and customer support.
• Proficient Galileo GDS system experience is essential.
• Strong knowledge of international fare and airline rules.
• Excellent interpersonal skills with the ability to communicate effectively with external contacts.
• Ability to confidently support customers and/or other areas of the business in emergency or crisis situations.
• Canada and North America destination knowledge would be a strong advantage.
• Additional knowledge of cruise, rail and ground products would be a strong advantage.

 
The successful Sales Support Ticketing Executive will receive an attractive benefits package, including company bonus; FAM trips; qualification support; pension scheme; private health insurance; life insurance; awards; travel loan/CTW scheme. You will also benefit from an amazing staff travel programme (including 2 confirmed flight tickets when you start, unlimited stand by flight tickets, discounts on hotels and all-inclusive packages, plus friends and family discounts).  

Apply today to be considered for this exciting role as a Sales Support Ticketing Executive. This is an exciting opportunity to work with a growing organisation with genuine values. Contact Tim Campion on 0208 989 7779 (Monday to Friday, 9am - 5:30pm) or email tim@ccprecruitment.com for more information.

CCP are proud to support many of the world's best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, suitable candidates will be contacted in due course.