CCP are delighted to partner with a fast-growing subscription-based business who are looking to recruit an Outbound Sales & Retentions Contact Centre Manager. The successful candidate will be responsible for strategically designing, building, and then subsequently operationally managing this brand-new pro-active outbound department.
 
Location: East London (City)
Logistics: Hybrid 3:2
Salary: £55,000 - £60,000
Company: Award-Winning, Customer Obsessed
 
Are you customer obsessed? Are you ready to disrupt? Are you ready to design, build, and own something new and exciting, with ambitious growth opportunities?
 
Customer experience is at the heart of our clients operating model. It's more than a buzz word, it's their mission, the very core nucleus of their brand. Whilst delivering reactive inbound service is something they're pretty awesome at, they know that they an effective outbound strategy could deliver exceptional results for the business.
 
This new team will be focussed on making pro-active outbound sales, customer service, loyalty and retention telephone calls to customers, generating / saving significant revenue to help the business achieve its ambitious growth plans.
 
Traditionally, outbound sales is a numbers game, and quality or service are less relevant for a department of this nature; not in this case. CS and CX standards must remain at the core of this new outbound function.
 
Operating from the London office 3 days per week, and WFH 2 days per week, you must be a data driven, passionate, people focussed leader who is determined to achieve success through positive disruption.
 
Interview 1: Virtual 'Get-To-Know-You' Chat via Google Meet
Interview 2: In-Person Panel Interview & Presentation (Pre-Prepared)
Start Date: ASAP
 
To be suitable for this role, cultural fit is key, and relevant experience is critical. If you haven't previously built or managed a pro-active, service focused outbound contact centre team / operation, your application cannot be considered.
 
This role is being exclusively managed by both Mark Conway and Sian Moseley-Moon at CCP. To express your interest or request further information, please email mark@ccprecruitment.com or sian@ccprecruitment.com.