Lending Manager

Lending Team Manager
 
Location: Manchester
Salary: £48,000 basic
Hours: Monday–Friday, 9am–5pm, with one late shift per week (11:30am–7:30pm) - Hybrid working once probation is passed (3 days in office).

CCP Recruitment is working in partnership with an established financial services business to recruit an experienced Lending Team Manager.

This is an excellent opportunity for an experienced people manager with a background in regulated financial services to take ownership of a telephone-based lending team. You'll play a key role in driving performance, developing individuals and ensuring customers receive suitable financial solutions that meet the highest standards of service and regulatory compliance.
The Role As Lending Team Manager, you'll oversee a team of up to 10 Mortgage Advisors and Mortgage Support Advisors, providing the leadership, guidance and support needed to achieve business targets whilst maintaining excellent customer outcomes.

You'll be responsible for creating a high-performing team environment, ensuring colleagues have the knowledge and confidence to deliver compliant, customer-focused advice.

Key Responsibilities

• Lead and manage a team of up to 4 telephone-based Mortgage Advisors and Mortgage Support Advisors.
• Provide regular coaching, training and ongoing development to improve individual and team performance.
• Monitor team results against agreed targets, KPIs and wider business objectives.
• Ensure all customer interactions and recommendations deliver fair outcomes and meet Consumer Duty requirements.
• Support advisors with complex cases, escalations and customer queries.
• Maintain high standards of regulatory compliance, ensuring processes and procedures are followed correctly.
• Oversee dialler activity and manage outbound calling campaigns effectively.
• Produce and review regular performance reports, identifying opportunities for improvement across the team.

Essential Requirements

• At least 4 years' experience managing a team within a similar environment.
• Full CeMAP qualification (essential).
• A minimum of 12 months' experience working within FCA-regulated financial services.

Skills & Experience

• A strong track record of leading teams in a target-driven environment.
• Excellent communication and interpersonal skills, with the ability to build relationships at all levels.
• A natural ability to coach, develop and motivate individuals.
• A proactive, organised and commercially minded approach.
• A strong commitment to delivering excellent customer service and positive customer outcomes.
• Previous experience within advised sales would be beneficial.
• Experience managing a telephone-based mortgage, loan or financial services sales team would be advantageous.

Interested? If you're an experienced Team Manager with a full CeMAP qualification and a background in regulated lending or financial services, we'd love to hear from you.

Apply today or contact Dan Green at CCP Recruitment for more information.

IND/GEN