CCP are delighted to have been engaged by a great brand in Hampshire who are looking to recruit a Head of Customer Service for their rapidly expanding business. 

Job Title: Head of Customer Service
Salary: £100,000 - £110,000
Location: Southampton
Logistics: Hybrid (Minimum 3-days-a-week in-office)
Reports To: C-Level
Please Note: For the right candidate, our client will consider someone that lives far from Southampton, offering a car allowance, relocation support, and/or weekly hotel/airbnb accommodation.

This role requires a physical presence in the customer service contact centre operation at least 3 days per week, and we're looking for a senior leader with a number of key skills:

1. People Leadership: Inspiring, coaching, and mentoring people, leading by example.

2. Change & Transformation: Continuously looking at ways to improve, re-engineering processes where needed, improving operational efficiencies, focusing on quality.

3. Hands-On: A positive, can-do attitude, rolling your sleeves up and getting stuck in when needed.

4. Stakeholder Management: Building strong relationships through effective stakeholder management, both internally and externally.

5. Sales Through Service: Constantly seeking opportunities for revenue generation via outstanding customer service delivery.

6. Commercial Acumen: Reporting into the board, this role will be highly visible within the business, and you'll have complete autonomy, plus any required support from the hierarchy.

This opportunity is being recruited for exclusively by Mark Conway at CCP, experts in Customer Operations and CX recruitment. 

Please Note: At this time, we are only considering applications from candidates with relevant experience managing customer operations for a strong DTC customer centric retail brand, where passionate service delivery is standard practice.

If this role is of interest and you feel you have the relevant experience, please apply online and we'll aim to respond to your application within 72 hours. Alternatively, if you have any questions, please email mark@ccprecruitment.com.