We're exclusively supporting a specialist contact centre performance consultancy built by operators, not theorists. They help organisations optimise outbound strategy, maximise connect rates, and run high-performance contact centre operations across the UK and US.
 
Agile, fast-paced and highly technical, the team works as a true extension of their clients' operations - simplifying complex systems and delivering measurable improvements in performance.
 
They're now looking for a Five9 Outbound Consultant who can both think strategically and execute operationally. The role is paying a starting salary of £60,000 (negotiable DOE) - in addition, the role has significant earning potential via the bonus scheme.

Remote / UK-Based | Specialist CCaaS Consultancy | High-Performance Environment
 
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The Role
 
This is a hands-on role for someone who understands the realities of dialler performance and enjoys optimising outbound operations.
 
You'll be deep in Five9 every day — managing campaigns, troubleshooting issues, refining outbound strategies and driving tangible ROI for clients.
 
This isn't a "sit back and advise" position. You'll take ownership of client performance, delivery and optimisation.
 
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Key Responsibilities

• Build, configure and maintain outbound campaigns in Five9 (Preview, Power and Progressive)
• Monitor campaign KPIs daily, identifying issues and implementing fixes
• Troubleshoot dialler, routing and agent setup issues in real time
• Manage caller ID branding, call masking and spam mitigation
• Lead professional client performance reviews with clear follow-up actions
• Ensure delivery remains within contracted hours and margins
• Create strategies to improve connect rates, pacing logic and lead management
• Run internal project reviews to maintain progress and accountability
• Document system configurations, flows and processes
• Support integrated platforms such as Salesforce, RingCentral and related dialler tools
• Test and QA new campaigns before deployment
• Act as the primary technical contact for assigned clients

 
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What You'll Bring

• 5+ years' hands-on CCaaS experience (Five9 strongly preferred)
• Strong understanding of outbound dialling logic, pacing and campaign optimisation
• Experience troubleshooting telephony, routing and agent configuration
• Knowledge of TCPA, caller ID branding and spam mitigation
• Ability to translate technical detail into clear client conversations
• Experience in BPO or multi-site contact centre environments is highly desirable

 
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Why This Role?

• Work with complex outbound environments where optimisation genuinely matters
• Be trusted to own client outcomes and performance improvements
• Join a high-performing, operator-led consultancy where expertise is valued

 
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If you're a Five9 specialist who enjoys solving real operational problems and improving outbound performance, we'd love to hear from you.
 
This role is being exclusively managed by Mark Conway at CCP. If you have the required experience and would like to be considered for this exciting opportunity, please apply online. CCP aims to respond to all applications within 72 hours.