CCP are delighted to be partnering with a fantastic Hampshire-based business as they seek a Director of Customer Experience to lead their fast-growing operation. Known for exceptional customer service, this DTC retail brand offers an exciting opportunity to shape and deliver seamless, multi-channel customer journeys during a period of continued growth and transformation.
  
Job Title: Director of Customer Experience
Salary: £100,000 - £120,000
Office: North Baddesley
Logistics: Hybrid (3:2)
Reports To: COO
  
This role requires a regular on-site presence within the customer service contact centre (a minimum of three days per week) and calls for a senior leader who is passionate about people, culture, and continuous improvement.
  
People Leadership: A values-led, inspirational leader who creates an inclusive, high-engagement environment, developing and empowering teams through coaching, mentoring, and visible leadership.
  
Change & Transformation: A curious and progressive mindset, always seeking better ways of working, embedding meaningful change, and evolving processes to support sustainable growth and service excellence.
  
Hands-On Leadership: A positive, approachable leader who leads from the front, isn’t afraid to roll up their sleeves, and actively supports teams during busy or challenging moments.
  
Stakeholder Relationships: A collaborative communicator who builds trust and strong partnerships across the business and with external stakeholders.
  
Sales Through Service: A strong belief that exceptional service drives loyalty and revenue, with a focus on creating customer experiences that naturally generate growth.
  
Commercial Awareness: A highly visible, board-level role offering autonomy and influence, where commercial insight and people-centric leadership combine to shape the future of the business.
  
If this role resonates with you and your experience feels like a good fit, we’d love to hear from you. Please apply online and we’ll aim to respond within 72 hours.