CCP is looking for an experience Customer Care Manager / Customer Service Manager with proven contact centre leadership experience, ideally in an entrepreneurial DTC retail brand, preferably at startup, or during a period of aggressive growth.

Our client (a customer-centric DTC retail brand) is currently going through significant international expansion, setting up a new BPO partnership to deliver multilingual service for customers outside of the UK and US.

Salary: £50,000 - £60,000
Location: Elstree, Hertfordshire
Logistics: Hybrid (ideally 3-days in office)
Benefits: Bonus + Strong Benefits Package inc PMI

As our clients global footprint continues to expand, we're seeking a passionate, strategic, and customer-obsessed professional to join their as customer care operation as the Manager responsible championing exceptional experiences for their international customers. This is more than a management role - it's your chance to shape how the world experiences the brand as it launches in new territories, leading operational excellence, innovative technology use, and collaborative partnerships that drive growth and customer loyalty.

If you thrive on building relationships, leveraging data, and delivering seamless customer journeys, this is your opportunity to make a tangible impact at a fast-growing, global brand.
 
Who We're Looking For

• Customer service or contact centre management experience.
• Experience managing BPO or third-party vendor relationships.
• Hands-on experience with customer service platforms such as Gorgias, Zendesk, Salesforce Service Cloud, etc.
• Strong analytical skills, with the ability to turn data into actionable insights.
• Exceptional communicator with proven relationship-building and project management skills.
• Proactive, focused, and genuinely passionate about delivering outstanding customer experiences.

This role is being managed by Mark Conway at CCP. If you have the required experience and would like to be considered for this exciting opportunity, please apply online. CCP aims to respond to all applications within 72 hours.