Customer Service Representative & Administrator

CCP are working exclusively with an exciting, fast-growing start-up in the healthcare space that's looking to bring on a Customer Service Representative & Administrator to support their ambitious growth plans. This is a fantastic opportunity to join a company at the start of a huge growth trajectory. If you're passionate about customer service, thrive in fast-paced environments, and want to be part of a supportive, driven team - this could be the role for you.
 
About the Role
This is a varied position combining customer service and administration. You'll be supporting patients and clients, managing queries via a ticketing system, and ensuring the smooth running of day-to-day operations including stock, deliveries, and general admin.

Key Responsibilities

• Respond to patient and client enquiries via Intercom (or similar ticketing systems)
• Manage customer queries in line with SLAs
• Submit and oversee courier claims and delivery issues
• Order stock and negotiate with suppliers via phone and email
• Process returns and manage inbound post
• Provide administrative support to internal teams and clinic partners
• Collaborate with colleagues to continuously improve customer experience and internal processes

What We're Looking For

• Experience in a customer service and/or administrative role
• Excellent communication and organisational skills
• Comfortable using ticketing systems such as Intercom
• Confident working to service level targets
• Able to multitask and thrive in a fast-moving environment
• A proactive team player with a solution-focused mindset

Desirable Experience

• Previous experience in healthcare

Why This Role?

• Join a high-growth start-up with huge plans for the future
• Genuine progression opportunities as the company scales
• Work in a collaborative, ideas-driven team
• Play a key role in shaping the customer journey and support function

 
Location: West London (W3)
Contract: On-site during 4-month probation, then hybrid working
Start: ASAP, or my client is happy to wait for the right candidate
Hours:
- Week 1: Monday to Friday, 9:00am to 6:00pm (5 days)
- Week 2: Four days between Monday and Friday (9:00am to 6:00pm), plus one weekend day (Saturday or Sunday), with a day off in lieu every other week

Interested? If you're looking for your next challenge in a role where you can grow and make a real impact, I'd love to hear from you. Get in touch to apply or find out more.