Customer Service Advisor - Membership

CCP are delighted to once again partner with a leading professional, not-for-profit membership organisation in the recruitment of a team of Membership Service Advisors to join their busy contact centre in January 2027.

Are you an articulate, highly accomplished customer service professional looking for a rewarding new challenge from January?
Are you able to commute to Canary Wharf when required during the first 3 months of development?

As a Membership Service Advisor, you will deliver an exemplary, premium level of service, championing brand loyalty and upholding the organisation’s outstanding reputation.

Important Information:

• This intake of Membership Service Advisors will commence employment on 11th January 2027.
• No annual leave can be taken within the first 7 weeks of employment, during training.
• Induction training will run from 8:30am to 4:30pm, Monday 11th January to Friday 12th February.
• Once induction is complete, and until Friday 2nd April, your working hours will be 9am to 5pm, Monday to Friday.
• Following the 12-week training and probationary period, shifts will fall between 8am and 6pm, Monday to Friday.
• Comprehensive initial training and development is provided on a hybrid basis.
• Hybrid working is an ongoing option. Office attendance will be discussed and agreed individually.
• Full-time home working is also available following probation, subject to all necessary requirements being met.

Key Responsibilities (not limited to):

• Deliver an exceptional standard of service in every member interaction.
• Maintain accurate, up-to-date member records with efficiency.
• Hold confident, two-way conversations across multiple channels regarding member subscriptions and enquiries.
• Complete administration, after-call work and membership correspondence accurately and efficiently.
• Manage personal and shared inboxes, completing allocated tasks promptly.
• Adhere consistently to all operational processes, policies and procedures.
• Take ownership of personal KPIs and team and department expectations.
• Retain and apply all training materials provided.

Core Competencies:

• A proven record of delivering exemplary customer service.
• Outstanding verbal and written communication, with the ability to influence.
• Consistently high-quality work with meticulous attention to detail.
• Strong teamwork and collaboration.
• Excellent problem solving, sound decision making and the initiative to act independently.
• Highly organised, with the ability to prioritise a demanding workload.

Benefits:

• Starting salary of £32,678, with a clear path to professional development.
• 22 days’ annual leave plus bank holidays, increasing with service.
• Pension scheme.
• Private health insurance.
• Holiday purchase scheme.
• Personal LinkedIn Learning licence, giving access to thousands of training courses.
• Social events.

Apply today if you meet all of the above requirements and would like to be considered for this exciting opportunity. For more information, please contact Tim Campion on 020 8989 7779 or tim@ccprecruitment.com.

IND/PROJ