CCP is looking for a CX Lead with proven contact centre leadership experience, ideally in an entrepreneurial subscription-based business, preferably at startup, or during a period of aggressive growth.
  
Our client is currently going through significant growth, and looking for someone to come in and manage their inbound customer experience function which is largely managed by a third party BPO in South Africa.
  
Salary: £55,000 - £60,000
Location: London (City)
Logistics: Hybrid (4 days in office, 1 day WFH)
Company: Award-Winning, Customer Obsessed
  
Are you customer obsessed? Are you ready to disrupt? Are you ready to manage external relationships and continually strive to improve processes that directly impact customer experience?
  
This role is working for a brand who have customer experience at the heart of their business. It’s more than just a buzz word. It’s their mission.
  
Who We're Looking For
  

• Customer service or contact centre management experience.
• Experience managing third-party BPO partners.
• Strong analytical skills, with the ability to turn data into actionable insights.
• Exceptional communicator with proven relationship-building and project management skills.
• Proactive, focused, and genuinely passionate about delivering outstanding customer experiences.

  
Operating from the London office 4 days per week, and WFH 1 day per week, you must be a data driven, passionate, people focussed leader who is determined to achieve success through positive disruption.
  
This role is being managed by Dan Bryant at CCP. If you have the required experience and would like to be considered for this exciting opportunity, please apply online. CCP aims to respond to all applications within 72 hours.