CCP is looking for an experienced Customer Experience Manager with proven contact centre leadership experience, ideally in an entrepreneurial DTC brand, preferably at startup, or during a period of aggressive growth.

Our client (a customer-centric DTC brand) is currently going through significant international expansion, setting up a new BPO partnership to deliver service for customers outside in the UK.

Salary: £50,000 - £60,000
Location: London
Logistics: Hybrid working
Benefits: PMI + Discount on products

As our clients customer base continues to expand, we're seeking a passionate, strategic, and customer-obsessed professional to join their as Customer Experience Manager as the individual responsible championing exceptional experiences for their customers. This is more than a management role - it's your chance to shape how customers experience the brand as it launches scales, leading operational excellence, innovative technology use, and collaborative partnerships that drive growth and customer loyalty.

If you thrive on building relationships, leveraging data, and delivering seamless customer journeys, this is your opportunity to make a tangible impact at a fast-growing brand.
 
Who We're Looking For

• Customer service or contact centre management experience.
• Experience managing BPO or third-party vendor relationships.
• Strong analytical skills, with the ability to turn data into actionable insights.
• Exceptional communicator with proven relationship-building and project management skills.
• Proactive, focused, and genuinely passionate about delivering outstanding customer experiences.

This role is being managed by Mark Conway at CCP. If you have the required experience and would like to be considered for this exciting opportunity, please apply online. CCP aims to respond to all applications within 72 hours.