Role: Customer Care Agent
Salary: £28,000 (+ Commission)
Location: Dagenham, East London
Office: On-site (Hybrid after 3 month probation)
Hours: 9am to 5pm, Monday to Friday

CCP are looking for an experienced Customer Care Agent / Customer Sales Advisor to wow customers, consistently delivering outstanding levels of customer service via email, telephone, and live chat, working for our fantastic client based in East London.

Must Have: Previous customer service/sales experience working in an office environment or contact centre operation.

Ideal Experience: Previous experience working in a contact centre customer service and/or sales position, working for a customer centric brand. Experience working with the “Gorgias” and/or “Shopify” platforms would be massively beneficial.

In Addition: It would be hugely advantageous if candidates have a keen interest in fashion and/or fashion brands.

Sales Component: After training, this role will evolve to include a mix of inbound customer service activity and outbound calls to warm customer leads, specifically "abandoned basket" follow-ups. As such, candidates will need some prior sales experience or a willingness to make sales calls as part of their role. There will be a commission incentive for these sales calls. 

This opportunity is being recruited for by CCP. If suitable, please apply and we’ll aim to respond to your application within 48 hours. If you’d like to know more about this opportunity before applying, please email dan@ccprecruitment.com.

CCP are experts in Customer Operations and CX recruitment. Our network is vast, and since 2007 we've built an incredible reputation for successfully partnering with brands looking to hire and supporting candidates looking to secure a new role, whilst consistently delivering great service.