Job Title: Contact Centre Manager
Location: Yeovil
Working Arrangements: Hybrid Working
Salary: £45,000 - £50,000
Timings: Monday - Friday, 9:00am - 5:00pm

CCP are delighted to be working with an exciting new start-up business in Yeovil that is looking to appoint an experienced Contact Centre Manager to build and grow their customer service operation from the ground up.

This is a fantastic opportunity for a hands-on leader who enjoys creating processes, developing teams and driving exceptional customer experiences in a fast-growing environment.

Key Responsibilities:

• Build, lead and develop a high-performing contact centre team
• Recruit, coach and manage customer service advisors
• Implement processes, procedures and performance measures
• Monitor KPIs, service levels and customer satisfaction
• Drive continuous improvement and operational excellence

About You:

• Previous contact centre management experience
• Strong leadership and people development skills
• Experience working with KPIs and service performance metrics
• Comfortable working within a growing and evolving business

What's on Offer?

• £45,000 - £50,000 salary
• Hybrid working (4 office / 1 home for first 3 months, then 3 office / 2 home)
• Monday to Friday, 9:00am - 5:00pm
• Opportunity to shape and grow a brand-new contact centre function

If this role is of interest and you feel you have the relevant experience, please apply online and we’ll aim to respond within 72 hours. Alternatively, if you have any questions, please email team@ccprecruitment.com