£23,800 - £28,000 plus bonus scheme
Full time
Monday - Friday, plus one Saturday morning a month
Hybrid after probation

CCP has been asked by an established and unique betting brand to assist them with the appointment of a Customer Support Executive to join their dynamic office on a full-time basis. This is an exciting brand on an ambitious journey, innovative ideas are embraced with genuine opportunities to progress.
 
Are you a customer centric individual who enjoys interacting with others while offering outstanding customer service? Do you possess excellent communication skills and high attention to detail when dealing with compliance?

The successful Client Support Executive will strive for and enjoy customer satisfaction and effectively deal with complex enquiries in a timely, thorough, personable and professional manner. Customer contact could come via a range of channels including live chat, email or telephone. As a Client Support Executive you would then take full ownership of the enquiries and see them through to resolution.... while being surrounding by dozens of TVs showing football, cricket and various sporting events! Enquiries may include processing applications, verifying identification and fraud detection.

The modern office is in Central Hertfordshire, with onsite parking available and easy commutes from nearby stations. This is a hybrid working opportunity (post probation) offering you the chance to split your time working from home and in the well-equipped and vibrant office after probation.

To be considered for the Client Support Executive role you will:

• Assessing new account applications via our Experian systems and ensuring that minimum standards of ID and address verification have been achieved.
• Respond to client emails in a timely and professional manner and deal with client queries over telephone, live chat, and letter.
• The detection and prevention of fraudulent applications/activity.
• Reviewing documentation uploaded by our clients in order to assess appropriate affordability limits.
• Processing of payments to ensure our client receives their funds in a timely fashion.
• Analysing credit requests, authorising appropriate limits and contacting/ chasing debtors.
• Daily administration duties such as daily post, processing client cheques, arranging couriers, scanning and stationary orders.

Benefits:

• Highly competitive salary. Bonus Scheme. 25 days holiday, increasing to 30 after 2 years.
• Enhanced parental leave.
• Pension scheme.
• Private medical insurance scheme. Various discounts for gyms, travel and cinema tickets.
• Sabbatical after 10 years of service.

Apply today to be considered for this exciting role as a Client Support Executive. This is an exciting opportunity to work with a growing organisation that prioritises, culture, staff and customers. Contact Tim Campion on 0208 989 7779 (Monday to Friday, 9am - 5:30pm) or email tim@ccprecruitment.com for more information.  

CCP are proud to support many of the world's best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, suitable candidates will be contacted in due course.