Head of Customer Experience

Salary/Rate:£70,000
Type:Permanent
Location:Hampshire
Division:Customer Experience
Ref:10284050

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Candidate Information

CCP are currently representing a fantastic candidate that is seeking a new opportunity. 

Highlights

An inspirational and innovative customer experience senior leader with a strong track record of transforming service operations and driving customer success. Leading by example to develop crossfunctional teams, creating an empowered environment where individuals and teams can thrive and shine. Adept at using data and feedback to inform strategy and deliver continual service improvements. Achievements include CSAT of 97% for service and 93% for training, reductions of 90% in compensation payments and 60% in installation failure rate. Passionately committed to achieving the best outcomes for both customers and the workforce by fostering a collaborative and customer-centric culture, aligning business, customer and industry goals and objectives.

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Head of Customer Service

£70,000
German speaker with a native fluency. Seasoned leader in Customer Service and Operations, showcasing a proven track record within the consumer goods industry. Deeply immersed in e-commerce and wholesale realms. Proficiency lies in Operations and Account Management, underscored by a commitment to enhancing processes and nurturing talent.

Head of Customer Service

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Authentic and customer centric leader with over 20 years of proven experience in creating and developing contact centre teams to maximise performance and provide a high-quality, cost-effective service provision. Possesses the ability to define a compelling vision and strategy based on customer advocacy and team empowerment, translating it into an agile roadmap of deliverables. Demonstrates strong change delivery expertise by inspiring and collaborating through natural enthusiasm and energy to achieve well- considered outcomes. Highly skilled in leading and delivering projects to very high standards, using a methodical and logical approach to scope, plan, and execute. Acts as a role model for change, identifying and pre-empting issues - working with relevant cross-functional stakeholders to overcome blockers and achieve agreed resolutions. Credible and personable leader, skilled in creating authentic and trusting relationships, with the ability to influence at all levels. Passionate about training and knowledge management to empower others through learning, with extensive experience in supporting individuals and teams to reach their full potential.

Head of Customer Experience

£70,000
An inspirational and innovative customer experience senior leader with a strong track record of transforming service operations and driving customer success. Leading by example to develop crossfunctional teams, creating an empowered environment where individuals and teams can thrive and shine. Adept at using data and feedback to inform strategy and deliver continual service improvements. Achievements include CSAT of 97% for service and 93% for training, reductions of 90% in compensation payments and 60% in installation failure rate. Passionately committed to achieving the best outcomes for both customers and the workforce by fostering a collaborative and customer-centric culture, aligning business, customer and industry goals and objectives.

Customer Service / Operations Manager

£48,000
Customer-focused professional with progressive experience within financial and Pharmaceutical services industry. Proven success in increasing customer satisfaction and retention rate by managing escalation queries according to company policies and process. Skilled in identifying high-potential risk factors through implementation of analytical approaches and appropriate measures. Instrumental in leading and mentoring cross-functional teams by applying pro-active leadership approaches to hit essential targets.