Proudly advocating our work.
Our Ambassadors are a valued network of highly respected leaders from across the Contact Centre, Customer Experience and Customer Operations community. Over many years, we’ve built strong, trusted relationships with these exceptional professionals, who share our commitment to people, service excellence and raising standards across the industry.
Their support goes far beyond referrals. They regularly introduce us to talented professionals and organisations within their networks, provide valuable market insight, and proudly champion the work we do. Their endorsement reflects the trust we’ve earned through consistently delivering exceptional recruitment experiences and building long-lasting partnerships.
Angela Fumagalli
Head of Global Contact Centres at Futurelife Group
A strategic and results-driven Head of Customer Operations with a proven track record in optimising customer journeys.
Deia Sakal
Managing Director at GFM Clearcomms & Breakfree Holidays
A multi-award winning, inspirational people focused leader within the BPO space.
Anthony Cashel
Chief Operating Officer at PayByPhone
Senior operating and commercial executive with extensive experience leading global, multi-market organisations.
Tracy Trew
Founder at Trewly Ltd
Improving contact centre performance through better leadership and engagement.
Nicky Brocklehurst
People & Operations Director at Slice Mobile
Seasoned People leader with 20+ years’ experience shaping culture and performance.
Richard Jennings
Head of Renewals at Hastings Direct
10+ years of transforming teams, scaling organisations, and delivering excellent commercial results.
Rachel Percival
Chief Customer & Operations Officer at Hiyacar
Focused on scaling customer operations, technology and teams in high-growth businesses.
Alex McConville
Co-Founder at AL Performance
Contact centre outsourcing is in my DNA - it's where I started and where I've honed my expertise.
Joe Brown
Director of Operations at Zero Deposit
Award winning Director. Fjern founder. Driving service excellence and business growth.
Emma Dark
CX & Service Director at Hyperoptic
Over 25 years of leadership experience across multiple sectors, placing 'customers' and 'people' at the heart of her work.
Darren Degiorgiou
Director of Global Contact Centres at Tiffany & Co
Globally recognised Contact Centre Director with significant experience delivering world class service.
Charmaine Vallance-Poole
Global Customer Experience Director - Ecom at Hunter Douglas
Over 16 years of customer service experience, and passionate about putting customers at the heart of a business.
Nishma Parekh
Director of Referencing at Goodlord
Senior Operations and CX Director with extensive experience across functional and department head roles.
Maria McCann
Co-Founder at Neos Wave
25+ years experience in leadership roles and as an interim leader for a range of global brands.