CCP are proud to be working with a fantastic client looking for a Contact Centre Manager on 3 month FTC based in London with an immediate start date. This role requires a hands on people focused Contact Centre Manager to come in and help improve the service and response rate.
  
We are seeking an experienced and motivated Contact Centre Manager to lead the dynamic customer service team. In this role, you will be responsible for overseeing day-to-day operations, driving performance metrics, and ensuring the delivery of exceptional customer experiences across multiple communication channels. You will lead, coach, and inspire the team leaders and agents, implement continuous improvement strategies, and work closely with senior leadership to align contact centre performance with business goals. The ideal candidate will bring strong leadership, excellent problem-solving skills, and a proven track record in managing high-performing teams within a fast-paced contact centre environment.
  
Logistics
Salary- £50k- £60k
Location- London (West end)
Office Based- 4 days a week minimum
Hours- 9am-5pm Mon-Fri
  
Start Date- 30th June 2025/ 7th July 2025
  
About CCP
Apply today if this sounds like the right role for you and you would like to be considered for this exciting opportunity. For more information, please contact Oakley Hodges on 
020 8989 7779
 (Monday to Thursday 9am - 5:30pm, Friday 9am - 4:30pm) or oakley@ccprecruitment.com.  
 
CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business. CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces.