Customer Service (Vendor) Manager

Salary:£45,000 - £55,000 + 15% Bonus
Job Type:Permanent
Logistics:Remote
Location:Remote
Division:Customer Operations
Ref:766915
Posted:04.07.24

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About The Job

CCP are delighted to exclusively partner with a fast-growing entrepreneurial customer centric telco business, who are expanding due to exceptional business performance and huge growth objectives. CCP are partnering with our client as they look to recruit a new Customer Service Manager. This is a home-based role, requiring (on average) one day a month on-site in London.
 
Have you worked as a Vendor Manager, or in a BPO contact centre?
Do you have experience of managing a customer service contact centre operation?
 
About The Role
 
Our client are growing, fast, and they have an incredible track record for wowing their customers with the service that they deliver. As a result of their teams continued growth, they’re recruiting for a new Customer Service Manager who will remotely manage a BPO partner based in South African, that currently houses 30 FTE within a customer service operation. The contact centre engages predominantly with existing customers, but occasionally with new customers also, and this multi-channel operation utilises customer contact via telephone, email, and live chat. We are looking for an inspirational leader who loves coaching and developing their people (from afar), and someone who can immerse themselves in the brand to deliver wow moments to their customer via the BPO. We also need someone who can help design and deliver business transformation, as our client are constantly evolving, as they look to improve operational efficiency and deliver an effortless and world class customer experience. 
 
Salary
 
This role is paying a basic salary of £45,000 to £550,000 DOE, plus a 15% bonus.
 
Experience Required
 
To be considered for this brilliant opportunity, you must have the following experience:
 
Leading a contact centre operation with an FTE of 50+
Managing a multi-channel customer service operation
Either working for a BPO, or as an Vendor Manager who relationship manages a BPO
 
This opportunity is being exclusively recruited for by CCP and is being managed by Mark Conway.
 
If this role is of interest and you feel you have the relevant experience, please apply online and we will aim to respond to your application within 48 hours. If you would like to know more about this exciting opportunity before applying, please email mark@ccprecruitment.com.
 
About CCP
 
CCP are experts in Customer Operations and CX recruitment. Our network is vast, and since 2010 we've built an incredible reputation for successfully collaborating with people and delivering great service. We focus on partnering with clients and immersing ourselves in their brand when they’re searching for experienced, culturally aligned talent. We're proud to support hundreds of customer centric brands; many instantly recognisable, some lesser-known startups. In addition to searching for talent as a recruitment partner, we also help clients build their candidate attraction and employee retention strategies.

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