Customer Service Representative

Salary:£23,400
Job Type:Permanent
Logistics:Office Based
Location:Warwickshire
Division:Customer Operations
Ref:766631DC2
Posted:03.07.24

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About The Job

CCP are delighted to be working with an existing client who are a leading home furnishing retail business, as they look to recruit two passionate Customer Service Representative's to join their head office customer operation in Nuneaton.

Do you love delivering great customer service?
Would you like work work for an amazing brand that focus on quality?

About The Role

Our client sells luxury products priced between priced upwards of £5,000 so naturally, their customers expect to receive a high level of service when they engage with the customer service operation post-purchase. To be successful in this role, you must therefore immerse yourself in the brand and ensure you show empathy, are engaging and have confidence when speaking to customers. Our client is going through a period of positive change and transformation, so are looking for people who are confident with new systems and processes, and are adaptable, with good basic IT skills.

Duties & Responsibilities

Manage inbound enquiries using telephone, email, and live chat
First point of contact for new and existing customers
Ensure customer records are updated accurately and efficiently

Salary
  
This role is paying a basic salary of £23,400.
 
Logistics

Monday to Friday: 08:00 to 16:00 or 10:00 to 18:00
Saturday and Sunday: 08:00 to 16:00 or 10:00 to 18:00 (WFH)
 
Working in a shift pattern, you will only ever work one in every two weekends, so never two weekends in a row, unless by choice. On weekends, you will be working on both Saturday and Sunday, but from home if preferred. When you are scheduled to working on the weekend, you will receive two days off in lieu; one of these days will fall the week before the weekend you're working, and the other one of these days will be in the week after the weekend worked.

Interviews
 
There will be a one-stage interview process, on-site in Nuneaton.

This opportunity is being recruited for by CCP and is being managed by Danielle Clarke. If this role is of interest and you feel you have the relevant experience, please apply online and we will aim to respond to your application within 48 hours. If you would like to know more about this exciting opportunity before applying, please email danielle@ccprecruitment.com.

About CCP
 
CCP are experts in Customer Operations and CX recruitment. Our network is vast, and since 2010 we've built an incredible reputation for successfully collaborating with people and delivering great service. We focus on partnering with clients and immersing ourselves in their brand when they’re searching for experienced, culturally aligned talent. We're proud to support hundreds of customer centric brands; many instantly recognisable, some lesser-known startups. In addition to searching for talent as a recruitment partner, we also help clients build their candidate attraction and employee retention strategies.

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