Customer Service Representative

Salary:£25,000
Job Type:Permanent
Logistics:Office Based
Location:Nottinghamshire
Division:Customer Operations
Ref:674232OH
Posted:03.07.24

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About The Job

CCP are delighted to be exclusively working with an existing client who are a leading home furnishing retail ecommerce business, as they look to recruit passionate Customer Service Representatives to join their growing Head Office customer service operation in Nottingham.
  
Are you passionate about delivering great customer service?
  
Do you want to join a fast-growing organisation?

About The Role

As the first point of contact, the Customer Service Representative role involves speaking with new and existing customers; delivering an excellent, first-class customer experience throughout.

Duties & Responsibilities

+ Manage inbound enquiries using telephone, email, and live chat.
Provide an exceptional level of service in all customer interactions
Ensure customer records are updated accurately and efficiently

Salary

This role is paying a basic salary of £25,000.

Logistics

Monday to Friday: 9:00 to 17:30
Saturday and Sunday: 09:00 to 17:30

You will only work 1 in every 6 weekends, working both Saturday and Sunday, receiving 2 days off in lieu the following week.
 
This role is full time, on-site in the office. Our clients location is in Nottingham city centre, so is easily accessible via public transport or has parking facilities nearby if you wish to drive.

Interviews

The start date for this role is the 29th July, there will be a one-stage interview process, on-site in Nottingham.

About CCP
 
CCP are experts in Customer Operations and CX recruitment. Our network is vast, and since 2010 we've built an incredible reputation for successfully collaborating with people and delivering great service. We focus on partnering with clients and immersing ourselves in their brand when they’re searching for experienced, culturally aligned talent. We're proud to support hundreds of customer centric brands; many instantly recognisable, some lesser-known startups. In addition to searching for talent as a recruitment partner, we also help clients build their candidate attraction and employee retention strategies.

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