Start Date: 11th August 2025
Salary: £31,700
On site, hybrid or fully remote working (subject to requirements)

Key Responsibilities (not limited to):

• Provide an exceptional level of service in all member interactions.
• Ensure members records are updated accurately and efficiently.
• Conduct two-way conversations with medical professionals through various communication channels, regarding member’s subscriptions and inquiries.
• Complete administration, after call work and membership correspondence accurately and efficiently.
• Manage personal and group inboxes and complete allocated tasks.
• Adhere to all operational processes, policies, and procedures always.
• Take responsibility of personal KPI’s and team/department expectations.
• Ensure retention and implementation of all provided training materials.

Core Competencies:

• Offer an exemplary level of customer service through active listening and focus, quickly understanding and responding to member needs.
• Possess outstanding communication (verbal and written) skills, with high levels of emotional intelligence.
• Consistently demonstrate high quality work, with the ability to absorb, retain and apply complex information accurately. 
• Teamwork and collaboration, contributing positively to a supportive culture. 
• Excellent problem solving, decision making and critical thinking skills. 
• Be highly organised and resilient to effectively handle a demanding workload.
• Open to feedback and willingness to learn, with a commitment to self-development. 

Benefits:

• Starting salary is £31,726 with a clear path and opportunity to professionally develop.
• 22 days annual leave plus bank holidays, plus holiday purchase scheme. 
• Pension scheme.
• Private health insurance.
• Season ticket loan and ride to work scheme. 
• Enhanced maternity and paternity pay.
• Employer assistance programme. 
• Social events.

CCP are delighted to once again support a leading professional not-for-profit, membership organisation with the recruitment of a team of Membership Service Advisors to join their busy contact centre in August 2025.

Are you an articulate and highly proficient customer service specialist seeking a fulfilling new challenge to start in August?
Are you able to commute to Canary Wharf when required to support your development?
 
As a Membership Service Advisor, you will be expected to provide exemplary customer service while promoting brand loyalty and upholding their outstanding reputation.

Important Information:

• This intake of Membership Service Advisors will commence employment from 11th August 2025. 
• During training, no annual leave can be taken within the first 7 weeks of employment.
• The induction training will be held between 8:30am – 4:30pm, from Monday 11th August to Friday 5th September on a hybrid basis.
• Once induction training is complete, until Friday 31st October your working hours will be 9am – 5pm, Monday to Friday.
• Following a 12-week training and probationary period, shifts will fall between 8am – 6pm, Monday to Friday.
• Hybrid working is an ongoing option working 3 days a week onsite. Office attendance will be discussed and agreed individually once you have reach Tier 2 (usually around 12 months of employment).
• Full time home working is also an option following probation (subject to all necessary requirements being met).

Apply today if you meet all the above requirements and would like to be considered for this exciting opportunity. For more information, please contact Tim Campion on 020 8989 7779 (Monday to Thursday 9am - 5:30pm, Friday 9am - 4:30pm) or tim@ccprecruitment.com.
 
CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business. CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces.