Salary: £23,800 - £25,000
Flexible hybrid working - Monday to Friday 8:30am - 5:00pm
 
CCP are delighted to be supporting a leading fuel provider with the appointment of a Customer Service Advisor to join their B2B team ASAP. You will be expected to provide an exemplary level of customer service across market segments such as commercial, rail, construction, retail and government.

Are you a highly proficient and reliable customer service specialist seeking a new challenge?
Are you confident in handling large order volumes while maintaining professionalism and attention to detail?
 
Working days would be Monday to Friday (between 8:30am - 5:00pm), with no weekend or bank holiday working. There is some flexibility around working arrangement, although the client  would ideally like the successful candidate to spend some time onsite initially.  
 
Key Responsibilities (not limited to):

• Provide timely response to customer enquiries by email, portal and telephone in accordance with company expectations.
• Take responsibility for the full order process - acknowledgement, processing, confirmations, monitoring and support.
• Provide an exceptional level of service in all interactions relating to order status, changes and issues.
• Ensure accurate entry of data, including transaction reporting, CRM systems and KPI reports.
• Conduct two-way conversations through various communication channels.
• Complete administration, after call work and correspondence accurately and efficiently.
• Manage personal and group inboxes and complete allocated tasks.
• Adhere to all operational processes, policies, and procedures always.
• Take responsibility of personal KPI's and team/department expectations.
• Ensure retention and implementation of all provided training materials.

 
Core Competencies:

• Possess excellent communication (verbal and written) skills, with high levels of emotional maturity.
• Consistently demonstrate high quality work, with the ability to absorb, retain and apply complex information accurately. 
• Be reliable and care about the customer journey.
• Teamwork and collaboration, contributing positively to a supportive culture. 
• Excellent problem solving, decision making and critical thinking skills. 
• Be highly organised and resilient to effectively handle a demanding workload.
• Open to feedback and willingness to learn, with a commitment to self-development. 

Benefits:

• 25 days annual leave plus bank holidays, plus holiday purchase scheme. 
• Pension scheme.
• Private health insurance.
• Season ticket loan and ride to work scheme. 
• Enhanced maternity and paternity pay.
• Employer assistance programme. 
• Social events.

 
Apply today if you meet all the above requirements and would like to be considered for this exciting opportunity. For more information, please contact Tim Campion on 020 8989 7779 (Monday to Thursday 9am - 5:30pm, Friday 9am - 4:30pm) or tim@ccprecruitment.com.  
 
CCP has passionately supported candidates with 'customer contact' job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they're looking for talented, culturally aligned people to join their business. CCP are proud to support many of the world's best brands, helping them source talent, embrace diversity and build inclusive workplaces.