Customer Experience Manager
Salary:£35,000 - £40,000
Job Type:Permanent
Logistics:Office Based
Location:Dorset
Division:Customer Operations
Ref:1338600
Posted:15.05.26
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About The Job
Job Title: Customer Experience Manager
Location: West Dorset
Working Arrangements: Full-Time | Office-Based - 5 days per week
Hours: Monday–Friday | 9:00-16:30
Salary: £35,000 - £40,000 - DOE
CCP are proud to partner with a brand-new client who are a well-established, premium subscription-based consumer brand. The business is entering its next growth phase and is seeking a Customer Experience Manager to lead and scale its customer function.
This is a senior, hands-on leadership role within a high-retention, product-led business operating in a specialist consumer category. The company is founder-led and has built its reputation through quality and long-term customer relationships.
The Role
- Lead and develop a small team of Customer Advisors
- Implement and maintain a structured customer experience framework
- Oversee subscription lifecycle operations (billing, pauses, reactivations, retention)
- Refine CRM/ticketing workflows, reporting and automation
- Set communication standards across written and telephone channels
- Handle complex escalations and sensitive cases
- Act as the operational bridge between customers and senior leadership
This is not a volume call-centre environment. It is a precision-led, relationship-driven function within a premium brand.
About You
- 5+ years’ customer service experience
- 2+ years in a team leadership or managerial role
- Strong subscription or e-commerce operational knowledge
- Confident using and improving CRM/customer service platforms
- Calm, measured and highly professional under pressure
- Excellent written and verbal communication
- Comfortable working in a hands-on, office-based SME
- Based within commutable distance of West Dorset
This role would not suit candidates whose experience is exclusively within large-scale call centres or dealing with transactional-heavy contact. This is a business built for the customers and the key metric is customer satisfaction above all else.
If this role is of interest and you feel you have the relevant experience, please apply online and we'll aim to respond to your application within 72 hours. Alternatively, if you have any questions, please email dan@ccprecruitment.com.
Location: West Dorset
Working Arrangements: Full-Time | Office-Based - 5 days per week
Hours: Monday–Friday | 9:00-16:30
Salary: £35,000 - £40,000 - DOE
CCP are proud to partner with a brand-new client who are a well-established, premium subscription-based consumer brand. The business is entering its next growth phase and is seeking a Customer Experience Manager to lead and scale its customer function.
This is a senior, hands-on leadership role within a high-retention, product-led business operating in a specialist consumer category. The company is founder-led and has built its reputation through quality and long-term customer relationships.
The Role
- Lead and develop a small team of Customer Advisors
- Implement and maintain a structured customer experience framework
- Oversee subscription lifecycle operations (billing, pauses, reactivations, retention)
- Refine CRM/ticketing workflows, reporting and automation
- Set communication standards across written and telephone channels
- Handle complex escalations and sensitive cases
- Act as the operational bridge between customers and senior leadership
This is not a volume call-centre environment. It is a precision-led, relationship-driven function within a premium brand.
About You
- 5+ years’ customer service experience
- 2+ years in a team leadership or managerial role
- Strong subscription or e-commerce operational knowledge
- Confident using and improving CRM/customer service platforms
- Calm, measured and highly professional under pressure
- Excellent written and verbal communication
- Comfortable working in a hands-on, office-based SME
- Based within commutable distance of West Dorset
This role would not suit candidates whose experience is exclusively within large-scale call centres or dealing with transactional-heavy contact. This is a business built for the customers and the key metric is customer satisfaction above all else.
If this role is of interest and you feel you have the relevant experience, please apply online and we'll aim to respond to your application within 72 hours. Alternatively, if you have any questions, please email dan@ccprecruitment.com.
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