Contact Centre Team Leader (Sales)

Salary:£30,000 (£42,000 OTE)
Job Type:Permanent
Logistics:Office Based
Location:Lancashire
Division:Sales
Ref:756360
Posted:19.06.24

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About The Job

CCP are delighted to be partnering with a fantastic client who we have been supporting throughout 2024, a year that has seen significant growth and diversification of their business. They continuing to expand and are currently looking to recruit an experienced contact centre Team Leader to manage a small outbound lead generation team of 10-15 FTE at their office in Chorley, Lancashire.
  
Have you previously worked in a fast-paced outbound sales environment?
  
Do you want to join a growing business?
  
About The Role
  
We are looking for an experienced contact centre Team Leader who will manage a team of 10-15 outbound lead generation executives. The role has been created due to our client’s continued success, and they are now (yet again) going through an exciting period of growth. As such they have numerous opportunities for the right individuals to join their thriving business. The client is fast paced, dynamic, and exciting, and operate within the financial services (regulated) industry.
  
Our client is looking for someone with previous experience working within a target-driven, outbound contact centre Team Leader role, preferably within a financial services, or insurance business.
  
Salary & Benefits
  
This role is paying a basic salary of £30,000 with an OTE of £42,000 (£1,000 monthly commission highly achievable, based on successfully hitting pre-agreed targets).
  
Key Responsibilities

If successful, your main day-to-day responsibilities will include:

  • Coaching and development of staff
  • 1-2-1's and documented coaching
  • Motivation and staff morale
  • Delivering team meetings and group coaching sessions
  • Achieving daily / weekly / monthly KPI's

Logistics
  
The role will be based fully on-site at our client’s office based in Chorley, where they have parking available for staff members, free of charge. The hours are Monday to Thursday, 9:15am to 6:30pm, and Friday 9:15am to 3:30pm, so if successful you can benefit from early finishes each week before the weekend.
  
Experience Required
  
To be considered for this brilliant opportunity, you must have the following experience:

  • Previous experience within a Contact Centre Team Leader role
  • Outbound sales / lead generation experience
  • Ability to work in a fast-paced, target-driven environment

Interview Process
  
There will be a one-stage, in-person interview process, and our client are looking to meet potential candidates, and have their new Team Leader starting with them ASAP.
  
This opportunity is being recruited for by CCP and is being managed by Dan Bryant.
  
If this role is of interest and you feel you have the relevant experience, please apply online and we will aim to respond to your application within 48 hours. If you would like to know more about this exciting opportunity before applying, please email dan@ccprecruitment.com.

About CCP
  
CCP are experts in Customer Operations and CX recruitment. Our network is vast, and since 2010 we've built an incredible reputation for successfully collaborating with people and delivering great service. We focus on partnering with clients and immersing ourselves in their brand when they’re searching for experienced, culturally aligned talent. We're proud to support hundreds of customer centric brands; many instantly recognisable, some lesser-known startups. In addition to searching for talent as a recruitment partner, we also help clients build their candidate attraction and employee retention strategies.

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