We were approached by a famous English staple for Horse & Motor Racing as they were looking at a new project which would ensure the future excellence in Customer Journey for its national and international customer base.
It fell to our dedicated senior appointment consultant to support the search for an experienced Head of Customer Service.
The brief was very tight and specific:
- Local to the Race Course / Head Office
- Background in Leisure & Hospitality (Big Brands).
- Experience of restructuring an outbound function
- E-commerce & Multi-channel
Due to the wish list of our client being so detailed we submitted no more than 4 candidates and over the next 8 weeks began a 3 stage interview process which consisted of detailed competencies, panel meetings and presentations.
In the end the role was secured by a previous client of ours that had a rich background in tourism and continuous improvement. The client was more than impressed that we had successfully and thoroughly supported what had previously proved to be a difficult and niche vacancy.
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