Blockchain is a rapidly expanding business which operates at the forefront of the cryptocurrency marketplace. Over the past 6 months; the business has had an ongoing requirement to add additional temporary resource to support a number of projects including ‘KYC’ and general customer service / administration and I looked to Contact Centre Partners for their specialist customer contact support.

Key to the success of our recruitment drive has been CCP’s ability to identify customer-centric individuals with a background within a fast-paced customer focussed environment. Our requirements are stringent and it’s required that candidates are DBS cleared, have no adverse credit history and are able to offer flexibility to work shifts around the clock.

Our CCP Consultant; Adam Imber has impressed us hugely with the quality and volume of candidates he has been able to deliver; all of who meet our criteria. Adam’s knowledge of our business along with his ‘open door’ policy for us to be involved in the process as little or as much as we want to has meant our partnership has thrived.

At the time of writing this; Blockchain has just completed its 3rd and latest round of temporary staffing to support a number of new product launches and with them coming thick and fast, we are looking forward to commencing our next intake in partnership with CCP.

Next on the agenda is CCP facilitating a series of assessment centres on Blockchain’s behalf and we look forward to the results these will generate.

Ricky Rose
User Operations Lead

This case study was published by:
Mark Conway