Register

Blog

As industry experts, we've been speakers at the Call & Contact Centre Expo, judged at the UK Customer Experience Awards and our Founder was recently voted the 11th most influential person within customer experience in the UK. We often share best practice and it's here that you'll find market insight and the latest news from #teamccp.

03.08.2020

The Pain Of Keeping Sane Following Redundancy

It’s heart-breaking to read such comments from people in society, daily. Before the country went into lockdown, CCP, like many other businesses were championing mental health awareness both internally and amongst our wider professional network, and this hasn’t changed.

29.07.2020

Why AI Is Fundamental

Artificial Intelligence (AI), has the power to ensure that your company is providing the best customer service that it can. Here is a 3-step guide on how to use AI effectively in order to revolutionise your company’s contact centre....

29.07.2020

COVID-19 & The Future Of Contact Centres

During this post Covid-19 transitionary period we are all forced to ask ourselves some very pressing questions - how much of the old status quo can be brought back safely? Is it even possible to have large numbers of office staff anymore, or has this pandemic given virtual call centres the opportuni...

24.07.2020

Goodbye Contact Centre Partners. Hello CCP.

So, while the ‘rest’ we recently experienced was enforced upon us, we took that opportunity to take stock of our own business. We looked at our brand, our propositions and the industry overall....

15.06.2020

Returning To Action

So, first and foremost I’d like to give a big shout out to the NHS and all the key workers who have done the most amazing job in supporting our nation during the ongoing pandemic. Also, our best wishes go out to those who have lost loved ones to this awful virus....