London Calling

CCP were approached by an international financial service outsourcing operation who were looking to enter the UK market for the first time, launching a bespoke contact centre in Central London. Understanding their operation was a challenge due to cultural differences, but with hard work and dedication we consulted with our client offering them various org-charts and job descriptions enabling them to design their operation prior to going to market in search of the best people for their business.

Our first task was placing their new ‘Head of Customer Experience Centre’ into the new London operation. Once she was on boarded we worked closely with her to ensure that we were marketing their frontline Advisor roles correctly, as they required a quite specific financial services skill set which was challenging to source in the market, especially at Christmas time.

Having now placed the full quota of frontline staff to kick off their new campaign in London, we continue to support them as they grow throughout the UK.

Well done to #teamccp for your hard work; a job well done.

This case study was published by:
Mark Conway