Rachel Percival

We love Rachel at CCP, and she's a highly regarded Ambassador and member of the customer contact community.

Rachel is an experienced Customer Service / Experience Director working across multi / omni-channel operations with extensive success in set up, transformation and project management. She has excellent communication and interpersonal skills with a passion for people and people development. A secret geek who loves all things CS tech, Rachel has implemented multiple customer experience / CRM tools.

Her business, Samfre Consulting LTD is a boutique consulting company delivering excellence in the Customer Service and Customer Experience space. They have successfully delivered full transformation and change management projects including everything from restructure, people management, technology implementation and everything in between. She is currently advising across a number of organisations.