She's a forward-thinking, energetic leader with a wealth of knowledge and experience in the digital customer experience and service arena, working with a wide range of clients across retail, telecoms, finance, tech and housing.
Maria uses a blend of digital, analytical and creative thinking to create effortless and rich digital customer engagement strategies.
She's highly experienced in delivering digital customer & employee programmes at a strategic and operational level against a backdrop of hyper-growth or hyper-change. Maria has an excellent track record in building & implementing technology solutions for self-service and digital contact centre channels.
Maria is regularly asked to speak and share experiences and knowledge at conferences and round-table events.