Customer Support Specialist - Renewals and Retentions

£21500 - £24500 per annum, Benefits: Hybrid
CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.
We are proud to be working with a niche insurance company as they look to recruit a committed Customer Support and Retention Specialist for their Aylesbury-based contact centre operation. You must be able to demonstrate confidence while speaking to customers, being able to effectively build rapport and offer a high level of customer service. 
As a Customer Support and Retention Specialist, you will be responsible for dealing with a range of enquiries from customers seeking to either renewal, cancel or reduce their monthly payments. You must take pride in providing an efficient and effective service, delivering first time contact resolution where possible in a timely and accurate manner.
Initially a 12-month fixed term contract, this hybrid role will require you to be on site for 1 or 2 days a week (after a sufficient and successful training period). Early or later shifts would fall between 9am - 6pm, Monday to Friday.
To be considered for this role, you will have experience working in a customer focused environment. A role dealing with insurance within a contact centre would be advantageous. 
Must haves:
  • Understand the values you can provide whist delivering high levels of customer service.
  • Excellent telephone manner.
  • Good verbal and written communication skills.
  • Ability to work under pressure in a scheduled environment.
  • Can multitask and prioritise a varied workload.
  • Accuracy and attention to detail.
  • Able to work effectively as a team or independently.
  • A passion for animals or care for animal welfare. 
  • Hybrid working model.
  • Pension.
  • 25 days annual leave plus bank holidays.
  • Birthday day off.
  • Buy and sell holiday allowance.
  • Discounted gym membership.
  • Perk box – various discounts from high street retailed.
  • Numerous social events.
Apply today to be considered for the Customer Support and Renewals Specialist. This is a fantastic opportunity to join a wonderful organisation built on high standards, passion, innovation, and quality. For more information, contact Tim Campion on 0208 989 7779.

CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, suitable candidates will be contacted in due course.

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